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ETIX UNIVERSITY

Seating Chart Review

Last Updated: Nov 16, 2017 02:57PM EST
Reviewing the seating chart and ensuring accuracy is crucial to a smooth onsale. The seating chart cannot be updated after tickets have been sold. Etix will not put the performance onsale if Etix does not receive written communication that the seating chart is approved.

Click Here to view the How To Video on Seating Chart Review.
Select the Performance (performance name will vary)



Click Seating to expand



Click Seat Management



Click Hold Seat by Manifest Applet
If the Applet page does not load, the JAVA will need to be updated.




Select the section



The section will appear.
To ensure seating chart accuracy, go seat by seat, section by section
A. "Hovering" over the seat will show you row and seat number.
B. IMPORTANT: The numbers at the top of the section are ONLY column headers and may not reflect the actual seat number beneath it.  




A. Clicking on a seat will turn it to # sign and
B. Will display section, row, seat number and status
The below example shows section 1, row A, seat 1, O (Open status)




A. Multiple sections can be opened by using the Ctrl or Shift key and selecting additional sections
B. Displays the selected sections
C. Scrolling bar



Additional steps for reviewing the seating chart.

Use the Detailed Audit to match Price Levels with ticket Count

Use the Seating Chart Report to verify total row, total seats, selling directions, etc. 

Use the View Manifest by Section report for section alignment. 

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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