HOW TO VIDEO SERIES:
Batch Print & Print Will Call : Print sets of tickets and customer will-call tickets.
Printing a Test Ticket : View ticket layouts and print a test ticket.
Setting Margins in Internet Explorer : Control the margins and settings in the IE browser.
Netbook Scanning Instructions : Learn how to login and start using your netbook to scan tickets.
Campaigns : Create a private sales link.
Cart Abandonment Email : Encourage customers who began their purchase to come back and complete it.
Customer Thank You Email : Thank your customers for attending a performance to complete the event life cycle.
Donations : Accept customer donations during the check out process.
Email Guests : Email guests plain text marketing emails from the venue and performance level.
Etix Analytics : Find your most actionable data all in one place.
Etix Community : View and segment your ticket buyers.
Exit Email Capture : Automated marketing feature that helps increase your ticket sales.
Google Analytics Integration : See the entire purchase funnel through your Google Analytics account.
Miscellaneous Information : Ask your customers supplemental questions during checkout.
Partner IDs : Track ticket sales across specific channels.
Performance Image : Add an image to a performance to help sell more tickets.
Performance Upsell : Sell more tickets during the actual purchase process.
Presale Customer Notification Email : Capture data from your customers before tickets even go on sale.
Recommendation Feature : Recommend upcoming performances to your customers.
Sold Out Performance Page : Allow customers to be contacted when inventory opens up.
Change Delivery Method : Change delivery method on tickets already sold.
Customers : Create, search and merge customers in the system.
Edit Order and Customer Ticket Limits : Learn how to control the number of tickets sold per customer/order.
Email Tickets Sold in the Box Office : Send your customers an email with a link to view and print their tickets.
Order Details : Learn how to read the order details page, resend emails, update shipping contact, add an order note, and view transaction history.
Reclass Tickets : Change any price code to a different price code while keeping the original barcode.
Reissue/Reprint Tickets : Reissuing and reprinting tickets with a new barcode.
Search Orders : Review all the different ways to search an order.
Split a Reserved Order : Accommodate different customer requests on a reserved order.
Ticket Reserve : Reserve tickets for a customer without payment.
Void Unpaid Orders : Void orders that have not been paid for yet.
Organization Dashboard : Access revenue and commonly-used features, as well as view Performance and Package information.
Assign Package Price Code Inventory : Assign specific sections or seat statuses to a package price code.
Assign Package Sections & Subsections : Select which sections and subsections will have inventory allocated toward the package.
Create a Full Season Package : Allows customers to purchase specific seats to all performances in a package.
Create a Flex Package : Allows customers to purchase specific seats to a certain number of performances in a package.
Create a Flex Package with Groups : Allows customers to purchase specific seats to a certain number of performances within a group.
Edit a Package : Make changes to your package details.
Edit Package Price Code : Add or edit a price code to the package.
Edit Package Sales Schedule : Schedule your package price codes on-sale dates.
Edit Package Seat Selection Method : Edit a package's seat selection methods for customers.
Edit & Distribute Package Price : Edit your price's by price code for each level in your package.
Hold/Open Package Seat by Manifest : The best way to hold/open seats for a package.
Login to Account Manager
Make a Change Request in Account Manager
Make an Exchange Request in Account Manager
Make a Payment in Account Manager
Package Dashboard : Easily access commonly-used features and view Package information from one screen.
View Package Details : Review all the details of your package.
Add/Edit Price Code
Assign Price Code Inventory/Password : Assign a price code to sell from a specific section/hold type, as well as assign price codes to be password protected.
Assign General Admission Sections : Assign specific sections in a performance as General Admission.
Create a Discount Code
Create a General Admission Performance
Create a Reserved Performance
Create a Price Code
Create a Sales Schedule
Display Date/Time : Enable and disable the ability to display the performance date/time to customers purchasing online.
Edit Seat Selection Method : Choose which methods a customer can select their seats.
Incomplete Performances : Locate, review and activate performances that have not been completely built out.
Performance Dashboard : View performance information from one screen.
Performance Image : Add an image to your performances.
Performance Password : Create a password on a performance.
Price Code Delivery Method Restriction : Learn how to restrict delivery to one or more Price Codes.
Suspend Online Sales : The quickest way to take a performance off-sale online.
Export Customer Data : Export customer data straight to Excel.
Multiple Customer Order Report : Commonly used report to identify potential fraudulent behavior.
Report Scheduler : Schedule your favorite reports to run automatically, delivered directly to your inbox.
Zip Code Reports : View where your ticket buyers are coming from.
Change Price Level by Manifest
Change Seat Hold Status : Change the hold status associated with held inventory.
Clear T Status : T Status tickets are in a transition status, learn here how to open them back up for purchase.
Create Seat Hold Labels : Create labels for different hold types.
Hold Seats : Hold seats at the performance and package levels.
Add Seat Inventory : Add seats to a General Admission performance.
Hold/Open Seat by Manifest : The best way to hold/open your seats.
Kill Seats : Kill seats from your inventory.
Open Seats : Open individual seats, whole sections, or entire performances.
Pull Seats : Pull consignment tickets to sell.
Reassign Price Level : Reassign sections to a new price level.
Seat Notes : Create a seat or section note.
Seating Chart Review : Learn how to approve your chart before your performance goes on sale.
Venue POS : Sell tickets by best available or by seat map under the non-applet selling screen.
Venue POS Quick Sale : Sell seats for General Admission performances in the non-applet selling screen.
Processing Comps : Process complimentary tickets using the Venue POS selling screen.
Multiple Payments : Process sales with multiple payment methods.
Sell from Holds using Venue POS : Sell tickets that are held in a hold status.
Sell from the Sales Applet : Sell by map, sell by section, sell by price level in the sales applet screen.
Facebook "Buy Tickets" Application : Make it easy for your fans to buy tickets directly from your Facebook page.
STOP THE BROKERS
Restrict Sales by Zip Code : Restrict which zip codes are allowed to purchase tickets by sales channel.
Attach Viewable Chart : Attach a viewable seating chart to your venue, performance, or package.
Cash Drawer : Reconcile cash easier for your ticket sellers.
Create a Venue Level Print at Home Layout : Learn how to create a Print at Home Layout at the Venue Level and assign layouts to individual performances.
Create Delivery Methods : Create delivery methods at the venue, package, and performance levels.
Delaying Print at Home Delivery Methods
Edit Seat Selection Method : Edit your venue's seat selection methods.
Etix Fee Auto Population : The Etix Fee can auto populate, which will simplify the Performance creation process and settlement.
Event Series : Create an event series.
Online Settings : How to view and read the Venue/Promoter Public Info and Page View features.
Organization Details : Learn about Organization/Promoter Public Info and Organization Management.
Recap Email : Add and remove recipients from the Performance Recap Email.
Ticket Availability Indicator : Set up the Ticket Availability Indicator feature.
Timed Entry : Set up and manage the timed entry feature.
User Management : Create users, user groups, grant permissions, and performance permissions.
Venue Dashboard : Access commonly-used features and view Performance and Package information.
Venue Details : View Venue Details and understand the information housed there.
Client ServicesPhone: 919-653-0516
Hours of Operation:
Monday: 9am - 6pm
Tuesday - Friday: 9am - 8pm
Saturday - Sunday: 10am - 6pm
(All times EST)
In case of an after-hours emergency, please call 1-888-891-3849 or email firstname.lastname@example.org.
A member of our 24/7 Client Services team will assist you.
909 Aviation Parkway Suite 900
Morrisville, NC 27560
Fax: 919-653-0580 Tweets by @EtixWorld