Click Here to view a How To video on creating a reserved performance.
Display Doors Open
Note: Anything added in this box will not show up on mobile devices until there are active online sales schedules.
Require Password Accessible SeatingADA form
Check if all seats are allocated to the system meaning all seats will be sold through Etix.
Max Tickets per Order Max allowed value is 99) Contact Client Services if you need to update Max Tickets Per Order to be greater than 99. Once the Order Limit is updated, you are able to assign the price code(s) to the performance, schedule and price.
Max Tickets per Customer
V. Confirmation Message Character Limit is 2,048 Headers 1-7
Click Next Step: Seating Chart Category Subcategory
A. Select Seating Chart from the drop down
B. Click Use This Seating Chart
A. Select the Price Level for each Section/Subsection
B. Click Next Step: Price Codes
Create Price Codes
This page allows you to select the price codes needed for the performance. Click here to learn how to create a new price code if needed.
A. Use the box to search for price codes
B. You can also select the price codes from the list. Hold down the Ctrl key to select multiple price codes.
C. Click Move Selected Item to Assigned or double click on a price code to move it over to the assigned column.
D. Click and drag the price code to update the display order
E. Select a default price code. The default price code cannot be private.
F. Select if you would like the price code to be private
Note: The private column is for price codes that will not be visible to the customer or users that do not have access to private codes. If any comps will be pulled from the Etix system, private should be selected on the comp price code. If Private is not select, customers will be able to purchase tickets at $0 if scheduled online.
G. Enter Maximum Number of Tickets. This number applies to online sales only. The box office is not restricted to the number of tickets they can sell.
H. Enter Minimum Number of Tickets. This should be set to zero unless you are selling group tickets online.
I. Click the red X to remove a price code
J. Click Next Step
Schedule Price Codes
To schedule a price code the user needs to think of what price codes need to be available, during what time frames, and through which sales channel.
A. Select the Sales Schedule Type, either Presale or Public Onsale
B. If Presale is selected as the schedule type, enter the Presale Name. This does not accept HTML and has a 64 character maximum.
C. Enter the sales start and end date and start and end time for the desired price code.
D. Place a check mark next to the price code name you want to schedule. Make sure to select all applicable sales channels by placing a check mark in these columns.
E. Select if you to schedule the announcement to display immediately or select a custom date and time.
F. Click Add Schedule
The page will refresh and display the price code schedules.
Repeat the above steps to add additional schedules.
Note: You can create multiple sales schedules and remove schedules if necessary.
Click Save and Exit once you have added all necessary price code schedules or click Next Step: Pricing if needed.
The Price Code Details screen sets prices for the performance. ALL fields on this page must be completed. If the price is zero (0) then insert a zero (0). You cannot leave any fields blank.
Note: Components will vary by venue
A. Ticket Price: Base ticket charge
B. Enter Any Fees
C. Face Value: Price that prints on the ticket. This field does not show up on reports, it only prints on the ticket. This is not a calculated field, but what you want to appear on the ticket. If you want all the additional charges to appear, you need to place the grand total here.
Note: Everything in green is a ticket price component and everything in red is a ticket fee component. Ticket price components combine and show one price to the customer and ticket fee components are grouped into the fee section on the invoice page.
D. Once all of the prices are complete, click Next Step: Review and Approve to view the Performance Detail Report
Performance Detail Approve and Submit
The purpose of the Performance Detail Report is to allow information to be reviewed before a performance is submitted. Links are located at the top of each section in the report for editing to be done from this page.
To complete the submission of a performance, Click Submit Performance And Approve For Onsale located at the very bottom of the page.
Congratulations! You have created a performance for sale.
Once the performance is approved and submitted, it is ready to go onsale!