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ETIX UNIVERSITY

Recommendation Feature Setup

Last Updated: Jun 27, 2019 05:53PM EDT
The Recommendation Feature will display on the delivery method page during the checkout process, the sold-out performance page and multiple customer emails.  When the Recommendation Feature is used, it will display three upcoming performances based on category and subcategory of the performance or package in the customer's shopping cart. Performances will be excluded from the recommendation feature if they are part of the same Event Series or Package as the performance selected.
The Performance Recommendation Feature can be enabled at the Venue Level, applying those settings to all Performances within the Venue OR at the Performance Level allowing you to override the Venue Level settings and make specific recommendation selections.
This is a venue level feature and cannot be used to recommend performances in other venues.


Click Here to view the How to Video on the Performance Recommendation Feature.

To turn this feature on/off at the Venue Level:

From the Venue Dashboardselect Manage to expand



Select Recommendations



A. Turn Recommendations On/Off for all Customer Facing HTML emails
B. Turn Recommendations On/Off for the Online Checkout Flow
C. Turn Recommendations On/Off for the Sold Out Performance Page
Note: Changing this setting will also update each performance level Sold Out Page Recommendation setting for every upcoming performance in the venue.
D. Turn Recommendations On/Off to Display Performances from the same Package
Note: The default is set to no. 

If set to no:
  • When a patron carts a package, the system will recommend 3 upcoming performances based on the category and subcategory of the selected package. 
  • If a patron selects a recommended performance they will be brought to the performance sales link.  
  • Performances will be excluded from the recommendation feature if they are part of the same event series or package as the package selected.
  • Click here for more details on this feature including the online checkout process for your patrons.

If set to yes:
  • When a patron carts a package, the system will recommend 3 upcoming event series based on the category and subcategory as the package selected. 
  • If a patron selects a recommended event series, they will be brought to the event series sales link which includes all performances assigned to that event series. 
  • Event series will be excluded from the recommendation feature if they house a performance already included in the package selected.
  • Click here for more details on this feature including the online checkout process for your patrons.

E. Select Save and Exit 


To turn this feature on/off at the Performance Level:

From the Performance Dashboard, click Manage



Select Recommendations



Select your Performance Recommendation Settings and to enable:
A. Emails 
B. Online Checkout
C. Sold Out Performance Page

Note:  Using the tool below you can override the default recommendations by defining specific performances you'd like to display for the currently selected performance. Recommended performances will display in the priority order. If you select fewer than three performances, automatically recommended performances will fill the remaining spots. 

D. Select the specific performances you'd like to recommend
E. Click Save



Your Performance Level Recommendation Settings will apply, overriding the Venue Level Setting for that performance only.



 

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Etix University

    Email: university@etix.com
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    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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