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Etix U Curriculum

Last Updated: Nov 02, 2018 04:05PM EDT
Become an Etix expert by working your way through the Etix University Curriculum!  The curriculum includes tutorials on many of the Etix system features that will help you graduate to more sales and a better box office.

If you have not enrolled in a curriculum before, simply email university@etix.com to get started today.

Comprehensive Etix Overview
Before taking a deep dive into specific system topics, check out our Comprehensive Etix Overview and lay a solid foundational understanding of the Etix system.This five-course curriculum will cover User Preferences, Venue Settings, Seating Chart and Performance Review, Selling and Search Order and  Basic Reporting. 

Venue Administration
Know you’re setting your venue up for success by learning how to review the details with a keen eye and implement updates for the maximum benefits.

Performance Management
From creating and editing your performances to setting up prices, we’re covering the basics and the specifics to make sure you and your staff hit the ground running.  This curriculum will focus on helping your team feel confident in the change and expectations of managing performances.  

Seat Management
Need to save seats for your staff?  What about accessible seats?  Learn how to control your inventory and adjust on the fly.

Sell! Sell! Sell!
Discover the best selling screen for your venue and master the art of selling.  Learn how to process paid and comp orders through the Etix system.

Help, My Dog Ate My Tickets!
Learn how to handle customer service situations efficiently be becoming an expert in search orders, reprints, refunds and exchanges.

Package Management
Since your season ticket holders are your top revenue producers, we want to make sure you know all there is to know about the three types of Packages Etix has to offer. After watching the tutorials you will be confident that the Packages you offer will maximize revenue opportunities for your Venue. 

Ticket Reserve
Place tickets into an order without the entire account balance being paid.  From here learn how to make payments or void a reserved order.

Account Manager
Learn how to set up Account Manager for your patrons along with all features that accompany this season subscription management tool.

Enter Promo Code Here
Learn the difference between performance passwords, password protected price codes, discount codes and passcodes as well as which option works best for your venue.

System Tools to Make the Most of Your Marketing Dollar
Learn how Etix supports sales on social media, top marketing reports to drive more ticket sales and how to increase sales throughout your entire event lifecycle. We want to make sure you know all there is to know about the marketing features Etix has to offer. 

Stop the Brokers
Learn tools in Etix to help reduce the risk of brokers before an onsale as well as monitor sales throughout the entire event lifecycle.

Learn how to implement the Membership platform for your Organization and determine the best way to give your members discounts and specials not available to the general public.


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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