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ETIX UNIVERSITY

Performance Export Customer Data (Performance Level)

Last Updated: Apr 25, 2019 03:15PM EDT
The Performance Export Customer Data is a revenue report and a customer data report that allows you to select specific Price Codes, Price Levels Delivery Methods, Actions, Statuses and specific Packages vs Performances.  A prominent use of this report is to export performance customer data, such as email addresses. 

Note: "Please do not refresh the page and resubmit the report if you are waiting for it to display. If you experience a delay in the time it takes to run a report please send an email to feedback@etix.com"

From the Venue Dashboard
Click
 the Reports toggle for an Individual Performance
Click Export Customer Data



OR:

Select From the Performance Dashboard

Select the Reports Tab



Select Performance Export Customer Data



A. Select Transaction Date Time Range- Custom, Today or Yesterday
B. Input the Transaction Start and End Date (only displays if custom range is selected)
C. Select the Price Code(s)
D. Select the Price Level(s)
E. Select the Delivery Method(s)
F. Select the Processor(s)
G. Select the Package(s)
H. Select the Event Series
I. Select the Action(s)
J. Select the Status(es)
K. Select the Contact Info
L. 
Select Report Detail Ticket Level or Order Level toggle. If you select Order Level, you can optionally check to Show Seat Info.
M. Input Email Report To address
N. Save as CSV
O. Save as Excel File
P. Email Report
Q. Subscribe to Report
Click Here
 for more information on the Report Scheduler.




If Email Report
 is selected, the confirmation banner will display. "Your report will be emailed as requested. Depending on the date range selected, it may take several minutes to receive the report. Please do not resubmit your request. You may navigate away from this page."



The report will display in the inbox.



The report will download into an excel file.



The report will display the following information if 
Ticket Level is selected for the Report Detail:
Customer ID
Customer User Name
Name
Street Address
Mailing Info 
Email
Phone
Company/Group
Opt In
Order ID

Confirmation Code
Delivery Method 
Payment Processor ID
Payment Processor Name
Action
Printed Date
Alternate Pickup Name
Partner ID
Purchase Date
Venue
Performance ID
Performance
Performance Date
Category
Subcategory
Serial #
Package Serial Number
Package ID
Package Name
Price Level
Price Code
Location
Section
Row
Seat
Status
Price
Fee
Total Package Price
Total Package Fee
Seller
Seller ID
Promo Code
Passcode or Member Code
Password
Ticket ID
Seat Note
Redeemed Date

Note, When the Contact Info options are selected, the report results will clearly display which address each field is showing (Customer Profile Shipping Address, Order Billing Address, or Order Shipping Address). 



The report will display the following information if Order Level is selected and Show Seat Info is un-checked:
Customer ID
Customer User Name
Name
Address
Mailing Info 1
Mailing Info 2
Email
Company/Group
Opt In
Order ID

Confirmation Code
Delivery Method
Payment Processor ID
Payment Processor Name
Action
Printed Date
Alternate Pickup Name
Partner ID
Purchase Date
Number of Tickets
Donation Amount
Order Fees



The report will display the following information if Order Level is selected and Show Seat Info is checked:
Customer ID

Customer User Name
Name
Street Address
Mailing Info 
Email
Phone
Company/Group
Opt In
Order ID

Confirmation Code
Delivery Method 
Payment Processor ID
Payment Processor Name
Action
Printed Date
Alternate Pickup Name
Partner ID
Purchase Date
Location
Section 
Subsection
Row
Seat
Total Seats
Ticket Price
Package Name
Number of Tickets
Donation Amount
Order Fees


This report can be used to provide patron and serial numbers to print companies for venues to print season tickets or other tickets on custom stock or season ticket booklets. It is important for printers to print these serial numbers in a 128b barcode format.

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

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    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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