Welcome, Guest Login

Knowledge Base

ETIX UNIVERSITY

Edit Account Manager Settings

Last Updated: Apr 03, 2017 11:05AM EDT
Account Manager is Etix's season subscription management feature. This article outlines the steps to take to edit your settings in this feature. If you are not currently using Account Manager, please contact clientservices@etix.com to have a link created for your Organization

To edit Account Manager settings for your Organization:

From the Venue Dashboard, Click Advanced


Click Organization Details



Click Organization/Promoter Public Info and scroll down to the Account Manager section



A. Enable customer ticket forwarding
B. Enable ticket donation and provide an email address to notify 
C. Enable customer ticket exchange requests and provide an email address to notify
D. Enter Ticket Exchange request form text
E. Enter Ticket Exchange request form confirmation message text
F. Enter Partial Payment confirmation message text
G. Enter Full Payment confirmation message text
H. Click Submit to save changes



Go back to the Organization Details page and click Organization Custom Message.  This message will appear to customers once they login to Account Manager at the top of the page.



A. Current messaging will display at the top.
B. Enter a new message here.  Note that the maximum number of characters allowed is 1000.
C. Select the begin and end time to show this message.
D. Click Submit


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
https://cdn.desk.com/
false
etixworld
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete