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ETIX UNIVERSITY

Etix Live: Richmond

Last Updated: Jun 14, 2016 12:00PM EDT

Show Me the $$$
Track: Box Office
Speaker: Mandi Grimm, Director of Training
Description: Learn how to track your cash flow by going through  the best accounting reports and audits within the system.  You’ll get a better picture about the different report levels and the difference between receipt and revenue reports.  This session will be broken out into three topics with added breaks.
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All Systems Go: You’re Up & Running, What’s Next?
Track: Box Office
Speaker: Alyssa Newell, Client Trainer
Description: Know you’re setting your venue up for success by learning how to review the details with a keen eye and implement updates for the maximum benefits.  This session will be broken out into five topics with added breaks.
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Building a Successful Foundation: Creating Performances & Packages
Track: Box Office
Speaker: Mandi Grimm, Director of Training and Kevin Brosseau, Manager of Client Services
Description: From creating and editing your performances and packages to setting up prices, we’re covering the basics and the specifics to make sure you and your staff hit the ground running.  This session will focus on helping your team feel confident in the change and expectations of managing performances and packages. This session will be broken out into three topics with added breaks.
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Finding New Dollars: The Loyalty Effect
Track: Management
Speaker: Dennis Scanlon, Vice President
Description: Keep your loyal customers coming back again and again by delving into your demographics data and pinpointing new opportunities for retention.
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System Tools to Make the Most of Your Marketing Dollar
Track: Marketing
Speaker: Alyssa Newell, Client Trainer
Description: Discover new ways to make your events even more profitable with our data-focused features designed to increase sales and boost brand awareness.  Learn how to implement social media, execute ways to track sales and more.  This session is a good prerequisite to “How to Use Etix to Improve Your Marketing Strategy & Drive ROI.”
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You’ve Got Mail: Selling More Tickets from Presale to Thank You
Track: Marketing
Speaker: Alyssa Newell, Client Trainer
Description: Learn all about the different emails Etix automates to help build your customer database and increase ticket sales.
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Rocking Your Performance & Package Lifecycle: Inventory Management, Passwords & Promotions
Track: Box Office
Speaker: Kevin Brosseau, Manager of Client Services and Mandi Grimm, Director of Training
Description: From creating and editing your performance to setting up prices, we’re covering the basics and the specifics to make sure you and your staff hit the ground running. This session will focus on managing your inventory and implementing promotions and passwords.  This session will be broken out into two topics with added breaks.
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How to Analyze and Identify Your Audience
Track: Marketing
Speaker: Alyssa Newell, Client Trainer
Description: Review the best ways to find new trends, see where your buyers are coming from and utilize patron data to your advantage.  This session is a good prerequisite to “Elevate Your Event Life Cycle with Etix Analytics + Community.”
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How to Use Etix to Improve Your Marketing Strategy & Drive ROI
Track: Marketing
Speaker: Suzanna Best, Sr. Account Manager and Erika Folkl, Account Manager
Description: Learn how Etix can improve your marketing strategy through your website, email marketing and analytics.  This session is a good follow up to “System Tools to Make the Most of Your Marketing Dollar.”
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Season Ticket Holders Only: Package Management
Track: Box Office
Speaker: Mandi Grimm, Director of Training
Description: Learn how to generate package renewals, setup package payment plans and setup Account Manager for your patrons.
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Setting Yourself Up for the Smoothest Onsale Yet: Minimizing Brokers & The Extras
Track: Box Office
Speaker:  Alyssa Newell, Client Trainer
Description: From creating your performance to setting up prices, we’re covering the basics and the specifics to make sure you and your staff hit the ground running.  This session will focus on stopping brokers and fraud as well as some extras including upsells and gathering information from your customers during the checkout process.  This session will be broken out into two topics.
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Etix + Google: How Accurate SEO Drives Revenue
Track: Marketing
Speaker: Suzanna Best, Sr. Account Manager and Zack Wright, Sr. Account Manager
Description:  Leverage onsite and mobile SEO to sell more tickets!
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Elevate Your Event Life Cycle with Etix Analytics + Community
Track: Marketing
Speaker: Suzanna Best, Sr. Account Manager and Zack Wright, Sr. Account Manager
Description: Learn how to view your most actionable data all in one place to gain insight into ticket purchaser behavior as well as how to segment your community of customers to create more targeted email campaigns.  This session is a good follow up to “How to Analyze and Identify Your Audience.”
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The Happiest Team in Ticketing: Boosting Venue Morale
Track: Management
Speaker: Dennis Scanlon, Vice President
Description: Learn more about how to keep your employees optimistic and thriving to make sure your fans are getting the best live experiences.
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Mastering Show Day From Soundcheck to Curtain Call
Track: Box Office
Speaker: Mandi Grimm, Director of Training
Description:  Your Day of Show to do list can become overwhelming very quickly.  During this session we’ll walk you through everything you’ll need for a smooth show day including performance management, reporting and equipment troubleshooting.  This session will be broken out into three topics with added breaks.
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Access Control
Track: Management
Speaker: Dennis Scanlon, Vice President
Description: Take a deeper dive into access control.
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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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