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ETIX UNIVERSITY

How to Make a Payment in Account Manager (Customer View)

Last Updated: Oct 15, 2019 12:46PM EDT
Account Manager is Etix's season subscription management feature. This article outlines the steps to take when making a payment within this feature. If you are not currently using Account Manager, please contact clientservices@etix.com to have a link set up for your organization.

Click Here to view a How-To Video on this feature.


When you login for the first time you will have the first payment due.  


To make a payment you can click Make a Payment in the "Recent Invoice" section within the Account Overview.  You can also you can scroll down to “My Invoices” and click Pay Now.  Both of these options will bring you to the same page to make a payment.

 

The customer will be brought to the Make a Payment page where they'll see:
A. Order ID
B. Package Name
C. Event/Performance Name
D. Performance Date & Time
E. Seats
Note: If a select-a-seat is assigned, a link to view the chart will be listed. If the package does not have a select-a-seat, the reserved seat locations will display.
F. Total Amount of the Order
G. Amount Paid to Date
H. Overdue Amount
I. Outstanding Balance
J. Click Check Out
K. Click to submit a Change Request



If View Chart is selected, the seating chart will display as well as the seat locations.



 

The next page is where the customer will enter their payment and billing details including:
A. Payment Amount
B. Enter Payment Method
C. Enter Billing Address
D. Select to Update/Save the billing info
E. Click Pay to process the payment



 

Once they click pay, they'll be brought to the Payment Result page and will see:
A. Confirmation of your payment
Note: They'll also receive an email confirmation of the payment.
B. Click to review Payment History
C.Transaction ID
D. Time the transaction occurred
E. Payment made




If Payment History is clicked, the customer will be brought to a Transaction History page that displays:
A. Transaction ID
B. Time
C. Action
D. Amount Owed
E. Payment
F. Balance
G. View Invoice History
H. Order Details




If View Invoice History is selected, the customer will be brought to the My Invoice History page where they'll see:
A. Invoice ID
B. Closing Date
C. Due Date
D. Amount Due
E. Order Paid Amount
F. Balance
G. Payment History
H. Order Details



If Order Details is selected, the customer will be brought to the Details for Order page where they'll see, along with other details, the Balance on their order and the original Total.


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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