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How to Make a Payment in Account Manager (Customer View)

Last Updated: Nov 02, 2018 05:41PM EDT
Account Manager is Etix's season subscription management feature. This article outlines the steps to take when making a payment within this feature. If you are not currently using Account Manager, please contact clientservices@etix.com to have a link set up for your organization.

Click Here to view a How-To video on this feature.

When you login for the first time you will have the first payment due.  

To make a payment you can click “Make a Payment” in the summary section at the top right of the home page under “Account Invoices”.  You can also you can scroll down to “My Invoices” and click the orange “Pay Now” button.  Both of these options will bring you to the same page to make a payment.


A. Order ID Number
B. Package Name
C. Event/Performance Name
D. Performance Date & Time
E. If a select-a-seat is assigned, a link to view the chart will be listed. If the package does not have a select-a-seat, the reserved seat locations will display.
F. Total Amount of the Order
G. Amount Paid to Date
H. Overdue Amount
I. Outstanding Balance
J. Select the amount you would like to pay
K. Click Submit
L. Click to submit a Change Request

If View Chart is clicked above, the seating chart will display as well as the seat locations.


The next page is where you will enter all of your payment and billing details. Click Pay to process the payment.


Once you click pay you will be brought to the confirmation page or payment result page.  You will be able to review your payment on this page and you will also receive an email confirmation of payment.  In the top right corner, you will have the option to view your payment history for this order.


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