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ETIX UNIVERSITY

How to Make an Exchange Request in Account Manager (Customer View)

Last Updated: Mar 09, 2017 12:15PM EST

Account Manager is Etix's season subscription management feature. This article outlines the steps to take when requesting an exchange within this feature. If you are not currently using Account Manager, please contact clientservices@etix.com to have a link set up for your organization.

Click Here to view a How-To video on this feature.


A customer can request to exchange their tickets through their Account Manager link. This request will be sent as an email to the box office designated contact, which can be set at the Organization Level. This request will not automatically exchange their tickets - this will still have to be done by a box office staff member.

To request to exchange tickets, click the “My Tickets” tab at the top of the home page



All upcoming orders will display. Click the “Exchange Tickets” tab at the top of the list of upcoming orders.





Click into the order with the specific tickets you’d like to exchange.




Select the tickets you’d like to exchange and click Continue




A Ticket Exchange Request form will display. Fill out all required information, including your contact information and detailed information on the performance you’d like to exchange tickets to, as well as any special requests from the Venue. Click Submit.



A confirmation message will display, stating that your exchange request has been sent to the venue, and to allow then 48 hours to get in contact with you regarding your exchange.


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