When the Supervisor Approval feature is enabled, it requires approval from a user deemed a "Supervisor" in order for other users to perform certain actions including Exchange, Reclass, Refund, Void, Void Unpaid Order, Batch Void Order and Adding/Updating the Order Fee. To make a user a Supervisor the permission “Supervise User Activity” must be granted. If you do not have this permission please contact email@example.com.
From the Venue Dashboard, click the Advanced tab.
From the dropdown, click Organization Details
Click Organization / Promoter Public Info
A. Scroll down to the Require Supervisor Approval for Exceptions. To enable the feature, switch the toggle to Yes
B. Click Submit
HOW DOES IT WORK?
When this feature is turned on, a user will receive the following pop-up when attempting any of the following actions: Exchange, Reclass, Refund, Void, Void Unpaid Order, Batch Void Order and Adding/Updating the Order Fee.
A. From here, a supervisor will need to enter their username and password to continue.
Note: A supervisor who tries to perform a protected action still requires the approval of another supervisor. If a user tries to do another protected action, they will have to receive supervisor approval again.
B. Click Submit
After the Supervisor has entered approval, the user will be able to complete the desired action.
If a user has the Supervise User Activity permission, they will also be able to unlock a user after a certain number of failed login attempts. If you are unsure how many failed login attempts are allowed for your venue before a user account is locked or how long their account will remain locked, please contact firstname.lastname@example.org.
From the Venue Dashboard, click the Manage tab
A. Select Unlock from the dropdown to unlock a locked user account.
B. Click Submit.
Users will receive the below message if they have been locked out of their account.
Client ServicesPhone: 919-653-0516
Hours of Operation:
Monday: 9am - 6pm
Tuesday - Friday: 9am - 8pm
Saturday - Sunday: 10am - 6pm
(All times EST)
In case of an after-hours emergency, please call 1-888-891-3849 or email email@example.com.
A member of our 24/7 Client Services team will assist you.
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