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ETIX UNIVERSITY

Etix Live: Raleigh

Last Updated: Apr 26, 2017 05:40PM EDT

WEDNESDAY, MAY 3RD

 

8:45am - 9:00am

Check In

Room: Washington & Jefferson

 

9:00am - 9:10AM

Welcome

Room: Washington & Jefferson

 

Concurrent Track Sessions

9:15am - 12:00pm

All Systems Go: You’re Up & Running, What’s Next?

Track: Box Office

Room: Washington

Speaker: Mandi Grimm, Director of Training and Krister Larsson, Director of International Operations

Who Should Attend: Venue Managers, Box Office Professionals

Description: Know you’re setting your venue up for success by learning how to review the details with a keen eye and implement updates for the maximum benefits.  This session will be broken out into multiple topics with added breaks including getting started, venue management, online settings, seating, printing and advanced venue setup.

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9:15am - 11:15am

System Tools to Make the Most of Your Marketing Dollar

Track: Marketing

Room: Jefferson

Speaker: Alyssa Newell, Client Trainer and Katie Mullins, Marketing Specialist

Who Should Attend: Marketing Professionals

Description: Discover new ways to make your events even more profitable with our data-focused features designed to increase sales and boost brand awareness.  Learn how to implement social media, execute ways to track sales and more.  

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11:30am - 12:00pm

Using Analytics to Improve Sponsorship and Marketing

Track: Marketing

Room: Jefferson

Speaker: Alexa Colasurdo, Senior Marketing Specialist and Aaron Bare, Director of Marketing

Who Should Attend: Marketing Professionals

Description: Leveraging data tracking to optimize effectiveness of digital sponsorship programs and maximize data driven marketing campaigns.

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12:00pm - 1:00pm

Lunch

Harvest Grille

 

Concurrent Track Sessions

1:15pm - 3:45pm

Building a Successful Foundation: Create & Manage Performances

Track: Box Office

Room: Washington

Speaker: Alyssa Newell, Client Trainer and Kevin Brosseau, Manager of Client Services

Who Should Attend: Box Office Professionals

Description: From creating and editing your performances to setting up prices, we’re covering the basics and the specifics to make sure you and your staff hit the ground running.  This session will focus on helping your team feel confident in the change and expectations of managing performances.  This session will be broken out into two topics with added breaks including performance creation and performance management.

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4:00pm - 5:00pm

Hold Those Seats: Inventory Management

Track: Box Office

Room: Washington

Speaker: Alyssa Newell, Client Trainer and Kevin Brosseau, Manager of Client Services

Who Should Attend: Box Office Professionals

Description: Need to save seats for your staff?  What about accessible seats?  Learn how to control your inventory and adjust on the fly.

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1:15pm - 2:30pm

Members Only

Track: Box Office

Room: Jefferson

Speaker: Mandi Grimm, Director of Training and Krister Larsson,  Director of International Operations

Who Should Attend: Box Office Professionals

Description: Learn how to implement the Membership platform for your Organization and determine the best way to give your members discounts and specials not available to the general public.

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2:45pm - 3:45pm

Admin Only

Track:  Box Office

Room: Jefferson

Speaker: Mandi Grimm, Director of Training and Krister Larsson,  Director of International Operations

Who Should Attend: Box Office Professionals

Description:  This session will focus on sharing the tools your Client Services Team has available to build or change your performances quickly. Did you know we can mass create performances for you?   Join us for a session to learn what is available to you to make your life easier.  

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4:00pm - 5:00pm

You are Not Alone

Track: Management

Room: Jefferson

Speaker: Dennis Scanlon, Vice President

Who Should Attend: Venue Managers, Ticketing Professionals, Marketing Professionals

Description: Are you new to Etix, a box office, Venue Management, or the Entertainment Industry?  If so, this session is for you!  What do we love most about Etix, Etix Live, and Etix Blast?  Our Clients!  This session is designed for you to learn how to build a community and network of Etix Users and Clients that you can reach out to for Best Practices, Common Questions, or Share Stories.

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6:00pm - 8:00pm

Social Event

Trophy Tap + Table

 

Thursday, May 4th

 

Concurrent Track Sessions

9:00am - 12:00pm

Show Me the $$$

Track: Box Office

Room: Washington

Speaker: Mandi Grimm, Director of Training and Krister Larsson,  Director of International Operations

Who Should Attend: Venue Managers, Box Office Professionals, Accounting Professionals

Description: Learn how to track your cash flow by going through  the best accounting reports and audits within the system.  You’ll get a better picture about the different report levels and the difference between receipt and revenue reports.  

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9:00am - 11:00am

How to Analyze and Identify Your Audience

Track: Marketing

Room: Jefferson

Speaker: Alyssa Newell, Client Trainer and Katie Mullins, Marketing Specialist

Who Should Attend: Marketing Professionals

Description: Review the best ways to find new trends, see where your buyers are coming from and utilize patron data to your advantage.  Learn how to view your most actionable data all in one place to gain insight into ticket purchaser behavior as well as how to segment your community of customers to create more targeted email campaigns.

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11:15am - 12:00pm

Finding Your Voice: Sell More Tickets with Social Media

Track: Marketing

Room: Jefferson

Speaker: Alexa Colasurdo, Senior Marketing Specialist

Who Should Attend: Marketing Professionals

Description: Let’s face it, planning and creating content for social media is difficult - and often doesn't happen at all.  Growing your audience and keeping them engaged through social media can drive ticket sales without spending a fortune.
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12:00pm - 2:00pm

Lunch

Harvest Grille

 

Concurrent Track Sessions

1:15pm - 3:30pm

Season Ticket Holders Only: Create & Manage Packages

Track: Box Office

Room: Washington

Speaker: Alyssa Newell, Client Trainer and Kevin Brosseau, Manager of Client Services

Who Should Attend: Box Office Professionals

Description: From creating and editing your package to setting up prices, we’re covering the basics and the specifics to make sure you and your staff hit the ground running.  Learn how to generate package renewals, create package payment plans and setup Account Manager for your patrons.

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1:15pm - 2:15pm

Access Control: It’s More than Just Scanning

Track: Management

Room: Jefferson

Speaker: Dennis Scanlon, Vice President

Who Should Attend: Venue Managers, Ticketing Professionals, Marketing Professionals

Description: Validation reports are great, but what can you do with all of that information?  Find out how to use our Access Control Reports to think outside the box to increase your revenue and efficiency.

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2:30pm - 3:30pm

You’ve Got Mail: Email Marketing Best Practices

Track: Marketing

Room: Jefferson

Speaker: Katie Mullins, Marketing Specialist and Maria Tran, Marketing Specialist

Who Should Attend: Marketing Professionals

Description: Quality email marketing is about more than announcing new events.  Learn how email can help build better relationships with customers and how growing your database is the key to growing your business.

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3:45pm - 5:00pm

What’s New with Etix?

Track: Management

Room: Washington and Jefferson

Speaker: Chris Battaglino, Product Manager

Who Should Attend: Ticketing Professionals, Marketing Professionals & Venue Managers

Description: Ticketing should be simple and easy. That’s why we think of your customers first when creating ticketing solutions.  Learn what is in the development queue for 2017 and talk one on one with our Product team.

 

Friday, May 5th

 

Concurrent Track Sessions

9:00am - 11:00am

Help, My Dog Ate My Tickets: Selling & Order Service

Track: Box Office

Room: Washington

Speaker: Alyssa Newell, Client Trainer and Kevin Brosseau, Manager of Client Services

Who Should Attend: Box Office Professionals

Description: When the customer calls, what are the next steps?  Maybe the dog really did eat their tickets!  Learn how to handle this and other customer service situations efficiently including searching orders, reprints, refunds, and exchanges.

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11:15am - 12:00pm

Day of Show: Printing, Scanning & More

Track: Box Office

Room: Washington

Speaker: Alyssa Newell, Client Trainer and Kevin Brosseau, Manager of Client Services

Who Should Attend: Box Office Professionals, Venue Managers

Description: In this session will cover printing tickets and how to use your equipment.  Also, take a deeper dive into access control and how to setup scanning parameters for your venue.  

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9:00am - 9:30am

Etix + Google: How Accurate SEO Drives Revenue

Track: Marketing

Room: Jefferson

Speaker: Alexa Colasurdo, Senior Marketing Specialist and Katie Mullins, Marketing Specialist

Who Should Attend:  Marketing Professionals

Description:  Leverage onsite and mobile SEO to sell more tickets!

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9:45am - 12:00pm

Reducing the Risk: Minimizing Fraud

Track: Management

Room: Jefferson

Speaker: Mandi Grimm, Director of Training and Krister Larsson,  Director of International Operations

Who Should Attend:  Venue Managers, Box Office Professionals, Finance Professionals

Description:  Fraud is an ever-growing problem especially since the shift to chip technology.  Learn the differences between Friendly Fraud, Fraud, and Chargebacks and how to respond to minimize your risk.  Also, learn what Etix has done to help you reduce your risk both before and after the transaction.

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12:00pm - 1:00pm

Learning Lab with Etix and Rockhouse Partners

Track: Learning Lab

Who Should Attend:  Everyone!

Description:  Connect one-on-one with Etix University by asking any questions to our team and learn how you can use the Etix system to better your organization.

 

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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