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ETIX UNIVERSITY

Customer Request Report

Last Updated: Oct 16, 2018 01:43PM EDT
The Customer Request Report displays all requests customers have submitted through account manager including:
  • Change Date/Time
  • Upgrade Seat Location
  • Downgrade Seat Location
  • Add Seats to Subscription
  • Remove Seats from Subscription
  • Request ADA Seats
  • Release ADA Seats


From the Venue Dashboard, Select the blue Reports Tab.



Select the Organization Tab. Then Select the Customer Request Report.



The Customer Request Report will appear and will default to display all pending results with the following column headers:
A. Order ID

B. Customer
C. Request Type
D. Package Name
E. Customer Message
F. Note Datetime
G. Status 
H. Click Resolve to mark as complete any Change Request currently in a Pending Status that you have taken care of. 



You can also:
A. Click to Show Resolved Notes

Or Filter By:
B. Order ID
C. Customer
D. Request Type
E. Package Name
F. Email

Then:
G. Click to Apply Filter
H. Print
I. Export as CSV, PDF or Excel



Here is an example of applying the Email Filter and searching for a Customer's Change Request by their email address. The results update to only display orders associated with that specific email.



 

Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
invoice@etix.com
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