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ETIX UNIVERSITY

What's New with Etix? January 16 - February 28

Last Updated: Mar 06, 2018 01:19PM EST

New Features
 

The Venue POS button has now been added to both the Venue select page and Performance select pages. This allows for quicker access to selling your tickets!
 

The UI and functionality regarding emailing guests has been updated to include branding and WYSIWYG editing options. This is visible at the Performance Level under Marketing followed by Email Guests. Users may now choose to edit custom fields, such as: Venue Name, Reply to Email, Sent Email To, Email Subject, Message, Performance Details, and Send Message To. Users may also send a test email before sending the final version.
 

Improvements

Etix Community has added more filters to choose from when creating a new segment. Users can now choose to filter by Customer Tags, Transaction Date Range, and Package. This will allow for more customized segments in Etix Community.


When creating Event or Admin Ticket Limits on a performance/package, currently the entire list of available price codes is displaying from the Org/Venue levels. Now only the price codes that have been assigned to the performance/package would be displayed when creating new ticket limits, rather than having to run through the entire list of price codes. This will be visible on the performance, package, and event levels.


Both the Incomplete Packages and Incomplete Performances pages have been updated with the new User Interface.



To address concerns around fraudulent purchases, resale of group tickets and to ease the burden on venue staff at multiple points of entry, Etix will create a new functionality to support custom delivery of group sales tickets: Group Check-In. This functionality will benefit many of our museum clients. When a customer needs to purchase a Group Order, only one ticket will be printed for the group. All tickets in the group order will share the same barcode, forcing all group members to enter the venue at the same time.



Ticket purchasers on an iPhone can now save their purchased tickets to their Apple Wallet passbook to be scanned later. The option to save the ticket to Apple Wallet is visible only to users of an iPhone. The icon displays on each ticket within the order and each ticket must be saved to the wallet individually.

 

When previously building a performance there was no default Maximum Tickets per Customer Limit. The Max Tickets per Customer will now default to the same number entered in the Max Tickets per Order field. This field will still remain editable by the user and “-1” can still be entered meaning no limit is set.  This feature was added so that Etix is actively preventing the possibility of fraud even if a client does not opt to set up customer limits.

 
 

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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