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What's New with Etix? October 1-31, 2018

Last Updated: Nov 02, 2018 12:28PM EDT

While placing orders on Venue POS and Venue POS Quick Sale either "Transactions Successful!" or "Transactions Failed!" pop-ups will display to confirm an orders status. 

You can now quickly find the information you are looking for by filtering Customer Level Requests with Order ID, Customer, Request Type, Package Name and Email.

The Performance Level Guest List will display all order without a name at the bottom of the report. If an order does not have a name associated with it "No Name" will display under the Name Column.

When the delivery method Regular Mail (Internal Use) is selected, patrons online will see the option listed as Regular Mail.  The text internal use has been removed online as patrons were getting confused by the language. This update applies to online pages and the confirmation email.  In the backend, Regular Mail (Internal Use) will still display.


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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