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What's New with Etix? November 1- 15, 2018

Last Updated: Nov 27, 2018 03:57PM EST


Package Exchange is now available for Fixed or Full Season Packages and allows a user to exchange an entire package for another. Please note, the package may not be exchanged if the package is not complete, if a single ticket was exchanged out of the package or if there was a payment on the order.


Etix Community now has the ability to create exclusion parameters so marketers can now exclude a specific list of individuals from receiving an email.


Within Account Manager, patrons will be able to review the performance name, date and time and seating chart when they go to make a payment.  Patrons can also request a change directly from the make a payment page so they do not have to navigate to a different place to submit changes.

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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