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ETIX UNIVERSITY

Withhold Scenario 2: Reserve, Full, Void Some, No Balance, Uncheck

Last Updated: Feb 08, 2019 08:56AM EST
The patron reserves tickets to an individual performance. The full payment is made on the order and the box office user Clicks Pay to complete the transaction. At this point, the balance is zero but the tickets are still in a Reserved Status.



The patron later requests to Void all but 2 tickets. The venue decides to refund to the Original Method of Payment or refund to Cash give an alternate form of refund and Unchecks the Withhold Button.



The order shows no balance due.

 

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