Welcome, Guest Login

Knowledge Base


Withhold Scenario 1: Issued, Partial, Void Some with $, Balance Due, Check Withhold

Last Updated: Feb 08, 2019 09:03AM EST
The patron reserves tickets to an individual performance. A partial payment is made and at that time the box office user clicked Pay and Issue to complete the transaction. This changed the tickets to an Issued Status on the Order.

The system will distribute the money paid on the order by ticket in a progressive order until each ticket is paid in full.

The patron request to void 2 tickets off of their order. The venue voids 2 tickets:  1 ticket with full payment and 1 with a partial payment.

The venue refunds to Cash Method of Payment and issues an alternative form of refund. The withhold button is checked.

There is a balance due on the order.


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found