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ETIX UNIVERSITY

Etix Live! Denver

Last Updated: May 13, 2019 12:07PM EDT


Etix Live Schedule of Events

May 7 - 9, 2019

Homewood Suites by Hilton Denver Downtown

hello.etix.com | @EtixLive | #EtixLive

All class topics and times are subject to change.


 
LAYING A SOLID FOUNDATION: ETIX BOOT CAMP
Note: These are optional beginner classes. Please make sure you have registered for Etix Live as well.
 
All Systems Go: You’re Up + Running, What’s Next?
(9:30 am - 10:30 am)
Track: Box Office
Room: Inspire
Description: Whether you’re new to Etix or looking to know who to contact when, this class is for you. Review our Etix Dictionary and gain familiarity with the resources Etix University has made available to you!
Download Reference Guide 
 
Building a Successful Foundation: Create Performances
(10:45 am - 11:45 am)
Track: Box Office
Room: Inspire
Description: From inserting imperative performance details to setting sales schedules, and inputting pricing, we’re covering the basics and specifics to equip you and your staff with the knowledge to build and review your performances.
Financial Reporting 101
(12:00 pm - 12:45 pm)
Track: Box Office
Room: Inspire
Description: Lay the groundwork for understanding reports by covering fundamentals such as report levels, receipt versus revenue reports and which reports should be run to complement each other.
Download Reference Guide
Download Presentation

TIS’ YOUR SEASON: PACKAGE BOOT CAMP
Note: These are optional beginner classes. Please make sure you have registered for Etix Live as well.
 
Season Ticket Holder Entrance: Create Packages
(9:00 am - 9:45 am)
Track: Box Office
Room: Brilliance
Description: Are you familiar with the different types of packages within the Etix System? From creating full season, flex and flex with group packages to setting up prices, we’re covering the necessities to ensure you and your staff hit the ground running.
Season Ticket Holder Entrance: Manage Packages
(10:00 am - 10:45 am)
Track: Box Office
Room: Brilliance
Description: Having a package built is only the first step in your Season Ticket Campaign! This class will take your package expertise to the next level. Here we will cover how to edit package details, distribute the price of your package and more!
Renewals + Account Manager: Subscription Management
(11:00 am - 12:00 pm)
Track: Box Office
Room: Brilliance
Description: Account Manager is a frequently forgotten season subscription management tool.  Take time to learn how to set up Account Manager for your patrons and gain comfortability navigating all features that accompany this season subscription management tool. Additionally, learn how to generate renewals by rolling over orders from one year to the next.
Analyzing Season Ticket Sales: Package Reporting
(12:15 pm - 12:45 pm)
Track: Box Office
Room: Brilliance
Description:  Your season ticket holders are a large source of revenue  and package reporting will allow you to access this important data.  We will discuss package reports in depth and how to interpret the information they provide.
Download Reference Guide
 
MEMBERS ONLY: MEMBERSHIP BOOT CAMP
Note: These are optional beginner classes. Please make sure you have registered for Etix Live as well.
 
Create Memberships
(9:00 am - 10:00 am)
Track: Box Office
Room: Clarity (8th Floor)
Description: Learn how to implement the Membership platform for your Organization and determine the best way to give your members discounts and specials not available to the general public.
Download Reference Guide

Manage Memberships
(10:15 am - 11:15 am)
Track: Box Office
Room: Clarity (8th Floor)
Description: Learn how to manage your current Members through subscription updates and renewals.  Download Reference Guide


Membership Reporting
(11:30 am - 12:30 pm)
Track: Box Office
Room: Clarity (8th Floor)
Description: Review the membership reporting suite to find the best report to track sales and view member activity.
Download Reference Guide
 
REGULAR PROGRAMMING
Tuesday, May 7th, 2019
 
CONCURRENT TRACK CLASSES
 
Check In
(1:45 pm - 2:00 pm)
Pre-Function Area
 
Welcome
(2:00 pm - 2:15 pm)
Inspire and Brilliance Rooms
 
Our House: Venue Management
(2:30 pm - 4:00 pm)
Track: Box Office
Room: Inspire
Description: The Venue Details page has both often overlooked but very important details that affect the online display. We’ll show you how to review the Venue/Promoter Public Info Page and Online Page View to provide the tools needed to make changes to this page on your own. Among other features, you’ll also learn where your sales links are found, the methods of payment set up for your venue and how to set up your own Delivery Methods.
Responding to Chargebacks
(2:30 pm - 3:20 pm)
Track: Management Track
Room: Brilliance
Description: Chargebacks are a necessary part of business and must be responded to. In this class, we will discuss some of the information to include in your responses and why a template can help you win more chargebacks. We'll share with you what we've found has led to increased win rates.
 
Event Life Cycle: Maximize Your Marketing Opportunities
(2:30 pm - 4:30 pm)
Track: Marketing
Room: Clarity (8th Floor)
Description: Every event has a "life cycle" - an announcement, an onsale, the event day, and more! The best marketers know how to match the right marketing tools with the right message at the right time.
Download Reference Guide
 
Reducing the Risk: Minimizing Fraud
(3:30 pm - 4:20 pm)
Track: Management Track
Room: Brilliance
Description: Fraud is an ever-growing problem especially after the shift to chip technology.  Learn the differences between Friendly Fraud and Fraud and what Etix has implemented to help reduce your risk both before and after the transaction.
 
Your People, Your Profiles: Creating Usernames
(4:15 pm - 5:15 pm)
Track: Box Office
Room: Inspire
Description: There’s a lot to consider when creating usernames for your staff who need access to the Etix system. In this class, we’ll cover granting profile-based permissions, i.e., giving your users role-appropriate system access. Granting the correct permissions for each profile will enable users to perform role-specific functions within the system. Permission granting at the venue or performance level will also be addressed as well as creating and enabling User Groups (often referred to as selling from holds). Learn about our supervisor feature and whether this should be set up for your venue.
System Fraud Tools
(4:30 pm - 5:20 pm)
Track: Management Track
Room:  Brilliance
Description: What happens when your patrons data is compromised?  The good news is Etix has features like Customer Limits, Zip Code Restrictions and the Multiple Customer Order Report to help you minimize the impact of fraudulent orders being placed.
Top 10 Things You Should Know About Google Analytics
(4:45 pm - 5:30 pm)
Track: Marketing
Room: Clarity (8th Floor)
Description: Stop being scared of Google Analytics! Learn the ins-and-outs of the platform to enhance your digital marketing strategy.
Download Reference Guide
 
It’s Gonna be the Main Event: Event Series Creation
(5:30 pm - 6:00 pm)
Track: Box Office
Room: Inspire
Description: The Event Series allows you to tie multiple performances together to create a sales link or run specific reports. This class will cover all the details associated with the Event Series feature and its use.
REGULAR PROGRAMMING
Wednesday, May 8th, 2019
 
CONCURRENT TRACK CLASSES
 
Hold Those Seats: Inventory Management
(9:00 am - 10:00 am)
Track: Box Office
Room: Inspire
Description: Need to open or hold seats for your presale? How about identifying your obstructed seats? Learn how to control your inventory and adjust on the fly.
Amp Up Your Performance: Advanced Performance Management
(9:00 am - 10:00 am)
Track: Box Office
Room: Brilliance
Description: Ready to take your Performance Management to the next level?  Join us for this class which will teach you how to Create your own Print at Home Ticket, Preview your Cobrand, and learn what the Ticket Availability Indicator is.  These features go a long way to enhance the purchase experience for your patrons. Join us and learn how to add all the bells and whistles to your shows!
Tracking: Understand Your Audience Funnel
(9:30 am - 10:00 am)
Track: Marketing
Room: Clarity (8th Floor)
Description: Discover the path your audience takes from an ad to your website to Etix and everywhere in between! We’ll show you where to find this info and how to make sure you’re tracking the right users.
Download Reference Guide
 
Seating Chart Review
(10:15 am - 11:00 am)
Track: Box Office
Room: Inspire
Description: There are multiple steps to make sure your seating chart is correct before you sell a ticket. This class will teach you how to verify your manifest, check your scaling, and substantiate your capacity by price level.
Download Reference Guide
 
Making ADA a Breeze
(10:15 am - 11:00 am)
Track: Box Office
Room: Brilliance
Description: Selling accessible tickets through all sales channels is not just a convenience for your patrons that need the seats—it is the law! This class will “sail” through the steps to get your accessible seating onsale just like your non-accessible seating.
Marketing Fails & How to Avoid Them
(10:15  am - 10:45 am)
Track: Marketing
Room: Clarity (8th Floor)
Description: We’ve all seen them! Cover your bases to avoid these digital marketing fails. Names have been changed to protect the innocent.
Download Reference Guide

The Reason We’re Here: Selling Tickets
(11:15 am - 12:00 pm)
Track: Box Office
Room: Inspire
Description: Master the art of selling through our various sell screens and determine which is best for your business practice.
Show Me The $$$: Venue Financial Reports
(11:15 am - 12:15 pm)
Track: Box Office
Room: Brilliance
Description: This class will cover a selection of Accounting Reports from the Organization to Performance Level. Some of the most commonly used reports such as the Ticket Sales Report and Venue Revenue Report will be discussed as well as how to use these reports to complement each other.
Client Services Secrets
(11:00 am - 11:45 am)
Track: Management
Room: Clarity (8th Floor)
Description: This class will focus on sharing the tools your Client Services Team has available to build or change your performances quickly. Did you know we can mass create performances for you?   Join us for a session to learn what is available to you to make your life easier.
Lunch
(12:15 pm - 1:15 pm)
Homewood Suites Breakfast Area next to 550 Patio Bar & Grill
 
The People, Their Details: Customer Profiles
(1:30 pm - 2:00 pm)
Track: Box Office
Room: Inspire
Description: Keeping your Customer Database is crucial for reaching your repeat patrons. Learn how to create a customer record, how this differs from an order and why you want to keep this information consistent.
System Marketing Tools to Make the Most of Your Advertising Dollars
(1:30 pm - 3:00 pm)
Track: Marketing
Room: Brilliance
Description: Discover new ways to make your events even more profitable with our data-focused features designed to increase sales, boost brand awareness and grow your customer database.  Learn how to implement system social media features, execute ways to track sales and more.
Creating Print-at-Home Layouts
(1:30 pm - 2:00 pm)
Track: Box Office
Room: Clarity (8th Floor)
Description: “We Know The Way” to make your Print-at-Home tickets look great! Customized Print at Home tickets can generate revenue for your venue and enhance the look of your tickets. This brief class will have you creating your own print at home tickets in no time!
Help, My Dog Ate My Tickets: Order Management
(2:15 pm - 3:00 pm)
Track: Box Office
Room: Inspire
Description: Handle customer service situations efficiently by becoming an expert in order search, reprints and refunds.
Cash Drawer Management
(2:15 pm - 3:00 pm)
Track: Box Office
Room: Clarity (8th Floor)
Description: The Etix Cash Drawer feature allows Supervisors to record the sellers starting bank, money added or removed from the bank and track sales for easy settlement at the end of the shift. Learn how to use this feature for your box office sellers whether you have 2 or 101 sellers.
Download Reference Guide
 
Exchanges and Reclass
(3:15 pm - 4:00 pm)
Track: Box Office
Room: Inspire
Description: Exchanging and Reclassing tickets is something every box office supervisor should be comfortable doing. However, do you know the permissions needed to perform this function or understand how these tickets show on reports? This class will allow you to gain the confidence needed to perform these functions successfully.
Download Presentation

Elevate Your Event Life Cycle with Etix Analytics and Etix Community
(3:15 pm - 3:55 pm)
Track: Marketing
Room: Brilliance
Description: Learn what data we can provide and how to use it with this close look at Etix Analytics and Community. Take a deep dive on the best ways to reach your current ticket buyers and encourage them to come back. ‚Äč
Seller’s Cash Reports
(3:15 pm - 4:00 pm)
Track: Box Office
Room: Clarity (8th Floor)
Description: It’s true: We have many Cash Reports that a venue can employ to balance sellers. In this class, we’ll review commonly used Cash Reports and discuss the most helpful reports as identified by class-peers. We’ll then point out where to locate these reports and cover how to read them once found! So bring your questions (or email us ahead of time) and leave knowing you are using the best reports for your venue.
The Word is Out: Generating System Emails
(4:10 pm - 4:50 pm)
Track: Marketing
Room: Brilliance
Description: Do you utilize the various email tools available to you within the Etix system? Did you know you can customize Confirmation Emails? Take a step in the right direction and leave confident you're using all system email capabilities available to you.
Groups, Groups, Groups! Ticket Reservations
(4:15 pm - 5:00 pm)
Track: Box Office
Room: Inspire
Description: Many clients don’t utilize the Ticket Reserve function in the system. However, if you have group sales or season tickets, this feature is for you! Place seats into an order for clients and allow them to make a down payment, a series of partial payments or pay at a later date.
Learning Lab
(4:15 pm - 5:15 pm)
Room: Clarity (8th Floor)
Description: Connect one-on-one with Etix University instructors, ask us questions, and learn more about using the Etix system.
 
REGULAR PROGRAMMING
Thursday, May 9th, 2019
 
CONCURRENT TRACK CLASSES
 
Enter Promo Code Here
(9:00 am - 10:15 am)
Track: Box Office
Room: Inspire
Description: Learn the difference between performance passwords, password protected price codes, discount codes and passcodes as well as which options work best for your venue marketing initiatives and plans.
Download Reference Guide
Day of Show: Reporting
(9:00 am - 9:50 am)
Track: Box Office
Room: Brilliance
Description: Learn which reports are going to help you settle with artist management, how to read scan reports and investigate any questions you may be asked during an event.
Learning Lab
(9:00 am - 12:00 pm)
Room: Clarity (8th Floor)
Description: Connect one-on-one with Etix University instructors, ask us questions, and learn more about using the Etix system.
 
Equipment Expo
(9:00 am - 12:00 pm)
Room: Clarity (8th Floor)
Description: Experience all the equipment Etix has to offer with a hands-on demo of scanners, printers, and more.
 
Day of Show: Printing
(10:00 am - 10:50 am)
Track: Box Office
Room: Brilliance
Description: In this class, we will cover everything from Batch Printing Will Call to Resetting the Batch Print if an error has been made.
Download Reference Guide 
 
Card-Specific Presale
(10:30 am - 11:15 am)
Track: Box Office
Room: Inspire
Description: Has a promoter asked you to set up a card-specific presale or to let their cardholders enter a special number to buy tickets? This class will explain the process so you can create a custom link for these cards on your own!
Download Reference Guide
 
Day of Show: Scanning
(11:00 am - 12:00 pm)
Track: Box Office
Room: Brilliance
Description: This advanced class will cover reviewing and setting up scan parameters. If you have wanted your ticket to scan three times a day for a week but didn’t know how to ensure this was set up properly, this class is for you.
Buy X Get Y
(11:30 am - 12:00 pm)
Track: Box Office
Room: Inspire
Description: One of our newest features will be discussed in depth. Learn how to set up Buy X Get Y offers on your General Admission performances, how it appears to patrons, and the reporting to correlate with the offers.
Download Reference Guide

 


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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