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ETIX UNIVERSITY

What's New with Etix? May 21- June 15, 2019

Last Updated: Jun 20, 2019 10:56AM EDT
New Features

Box Office users now have the ability to release tickets that have been in a T-Status within the time span of zero to twenty-five minutes. Additionally, users can now opt to clear tickets from the Online Sales Channel only. Tickets in the T-Status table will now display with the ticket time in the cart, ticket count, and the difference in minutes columns. 

Improvements


To improve the patron experience, the Email Template that patrons receive after a refund has been processed has been updated. 

Miscellaneous Information is now able to be collected at the ticket level within Venue POS. Once the transaction has been processed, a pop-up box will appear with the ticket level questions.


To improve both the user and patron experience, users can now add Custom Policies to their Venue Policies Page. Users will now be able to input their Policy Name, Policy Date along with the Policy Expiration Date.

During the Performance Creation process on the Edit Performance Page, when users select their Performace Type from the drop-down, the following options will now display; Performace, Registration, Timed Entry, and Railroad. This feature controls the verbiage that displays to patrons during the online checkout process, ensuring that the terminology is consistent with the performance type.

 

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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