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ETIX UNIVERSITY

Etix Live at Etix Blast 2019

Last Updated: Oct 01, 2019 01:06PM EDT
THURSDAY, SEPTEMBER 5
 
Etix: Past, Present, and Future

Presenters:  Travis Janovich, CEO; Chris Battaglino, Senior Product Manager; Kevin Brosseau, Director of Client Success; Katie Mullins, Client Marketing Specialist
Description: CEO Travis Janovich and Senior Product Manager Chris Battaglino share the Etix highlight reel from the biggest product advancements to major milestones in the last 20 years. They will guide us through what’s to come on the Etix product roadmap followed by a panel discussion of the future of Etix and the ticketing industry.


Box Office Top 10 Plus 5 Revenue Drivers

Presenters: Alyssa Newell, Senior Client Trainer
Description: Have you utilized Buy X Get Y? How about our new print-at-home templates? Learn about some of our newest or often overlooked features in this session that can help you sell more tickets and drive more revenue.
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Event Life Cycle: Maximizing Your Marketing Opportunities

Presenters: Katie Mullins & Courtney Barwick, Client Marketing Specialists
Description: Every event has a "life cycle" - an announcement, an onsale, the event day, and more! Let us show you how to match the right marketing tools with the right message at the right time to maximize conversions and engagement.
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Welcome to the Etix Family

Panelists: Chris Battaglino, Senior Product Manager; Kevin Brosseau, Director of Client Success;  Nick Zafiropoulos, Product Manager; Sarah Collins, Senior Marketing Specialist
Description: New to the Etix system, or planning to make the switch?  This panel discussion will give a brief overview of the Etix conversion process and the resources available to you in the system to make a smooth transition.


Help Me, Help You: Promoter Q & A

Panelists: Michael Reklis, Director of Sales, Etix (Moderator); David Fitzgerald, DCF Presents; Kyle LaValley, Sleeping Village; Hank Wiedel, Mammoth
Description: Various promoters from across the US discuss how they operate with venues and talent buyers, what challenges they face in their respective regions, and what they see for concert booking in the future.


Client Case Study: Using Etix Data to Identify Your Audience

Presenters:  Maria Tran, Client Website Project Manager & Maddie Snider, Client Marketing Specialist
Description: Before you launch an event, it’s important to identify your target audience. In this live case study, learn how the McMenamins team leveraged the power of Etix tools to uncover hidden trends about its ticket buyer database and create a powerful pre-marketing strategy.


Balancing Fan Security with Fan Experience

Presenters: Paul Laughter, Director of Sales, Etix (Moderator); Paul Davis, Florida Strawberry Festival;  C.C. Griffus, Soaring Eagle Casino; Tom Moule, EAA
Description: Fan and venue security protocols are now obligatory parts of the patron experience. In this panel, we’ll hear what venues have implemented and are considering when it comes to keeping their patrons, staff, and performers safe.


Marketing Fails & How To Avoid Them

Presenters:  Maria Tran, Client Website Project Manager & Katie Minogue, Client Marketing Specialist
Description: We've all seen them! Cover your bases to avoid these digital marketing fails. Names have been changed to protect the innocent.
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At Your Service: Personalizing The Venue Experience

Panelists: Tony DiCamillo, General Manager-Houston, Etix (Moderator); Tasha Avey, Wings Over Houston; Katherine Garcia, Miller Theater; Casey Lain, House of Rock; Christopher "Oz" Van Stelle, MCAS Miramar Air Show 
Description:  Patrons no longer simply buy a ticket to see an artist on stage; they expect a full-service experience. Hear stories from venue owners and managers who have mastered the art of innovative and stellar customer service, creating repeat fans.


Expanding the Etix Platform

Panelists: Nick Zafiropoulos, Product Manager
Description:  Join us as we highlight the various API integrations that Etix offers to expand your system functionality and communicate and share data with many third-party applications. 


Ask the Experts: Box Office Best Practices

Panelists: Ryan Poynter, EKU Center of the Arts & Kacy Woody, High Point Theatre
Description:  Learn best practices from these box office veterans.  This panel of pros will share insights into their experiences for running a successful box office, including preparing for an audit, training staff, handling high-demand onsales, and more.


Solving the Secondary Market: A Fireside Chat with Etix and Lyte

Panelists: Ant Taylor, CEO Lyte; Travis Janovich, CEO, Etix
Description:  Secondary ticketing is an often difficult topic but a necessary consideration for every venue and event. Lyte CEO Ant Taylor and Etix Co-Founder and CEO Travis Janovich will chat about the challenges of and advantages to secondary ticketing and then open it up to the audience for a Q&A session.


FRIDAY, SEPTEMBER 6
 

Lessons from the Front Lines with Chicago Independent Venues League

Panelists: Rev. Moose, Independent Venue Week/Marauder (Moderator); Brett Crawford & Chadd Kline, Metro Chicago; Robert Gomez, Subterranean; Katie Tuten, The Hideout 
Description: In this panel, we’ll hear from a number of independent music venue owners in Chicago who have banded together to fight major corporate takeovers and ensure their long-term future for the benefit of our communities and emerging artists.


Engaging Local Law Enforcement for Ticketing Fraud

Presenters: Detective Al Draughon & Sgt. Detective Robert Powell, Raleigh Police Department
Description:When ticketing fraud occurs it is important to engage your local law enforcement. but they need your help to get results.  Raleigh Police Department Detectives will share best practices on the information they need in order to build a case and answer your questions regarding how to handle the types of fraud in your industry.


Say “Hello” to This New Product 

Presenter: Chris Battaglino, Senior Product Manager & Nick Zafiropoulos, Product Manager
Description: This special session will highlight a new product designed and developed for fairs and festivals.


Retargeting: Your Audience & What to Do with It

Presenters:  Sarah Collins, Senior Client Marketing Specialist & Courtney Barwick, Client Marketing Specialist
Description: Ever looked at a pair of shoes online and started seeing ads for them immediately? That’s retargeting at work! Learn how to utilize your data and pixel audiences to integrate retargeting into your digital strategy.
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Your Data, Your Dollars, Your Story

Presenters:  Katie Mullins & Maddie Snider, Client Marketing Specialists
Who Should Attend: Marketing Professionals
Description: You have data at your fingertips, but what story does it tell? We’ll show you how to turn metrics into information that can formulate a solid marketing strategy.
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Tackling Ticket Fraud

Presenters: Kevin Lee, Sift; Mandi Grimm, Director of Training and Fraud Solutions; Krister Larsson, Director of European Operations and Fraud Solutions
Description: Join Sift’s Kevin Lee as he shares the newest trends on fraud, the Dark Web, and how he sees tactics of fraudsters changing in the next few years.  This will be complemented by Etix sharing what to look at in the Order Details page to identify orders that fall into these fraudulent trends.


Product Spotlight: Fairs & Festivals

Presenters: Chris Battaglino, Senior Product Manager & Alyssa Newell, Senior Client Trainer
Description: Make sure you're using all of the tools Etix has to make your next festival or fair the best one yet! Learn about features such as cash drawer scheduling, mobile parking, and bulk ticket orders to ensure both you and your guests have an extraordinary ticketing experience.
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Marketing The Moment

Panelists:  Katie Mullins, Client Marketing Specialist (Moderator); Jennifer Martin, Brewgaloo / Shop Local Raleigh; Robb McAdams, The Orange Peel; Brian Vogler, Jam Theatricals; Michelle Wood, Walker Art Center 
Description: An event marketer's job is never done. Marketing the live event experience begins with the announcement and doesn't end until the last fan leaves the venue. Hear from the experts on how they continue to connect with audiences before, during, and after the event.


Something to Talk About: System Communication Tools

Presenters: Leah Finch, Client Trainer
Description:  Are you making the most of Etix system tools to help you communicate better with your ticket buyers? In this session, we’ll share the features you can implement to ensure your customers are experiencing stellar communication every step of the event journey!
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Balancing Fan Security with Fan Experience

Panelists:  Paul Laughter, Director of Sales, Etix (Moderator); Paul Davis, Florida Strawberry Festival; CC Griffus, Soaring Eagle Casino; Tom Moule, EAA
Description: Fan and venue security protocols are now obligatory parts of the patron experience. In this panel, we’ll hear what venues have implemented and are considering when it comes to keeping their patrons, staff, and performers safe.


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    Email: university@etix.com
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    Phone: 919-653-0516
    Email: clientservices@etix.com

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    A member of our 24/7 Client Services team will assist you.

    Mailing Address
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