Welcome, Guest Login

Knowledge Base

ETIX UNIVERSITY

Etix Live at Etix Blast 2019

Last Updated: Jun 28, 2019 05:28PM EDT
THURSDAY, SEPTEMBER 5
 
Etix: Past, Present, and Future

(10:00 am - 11:15 am)
Room: Oak Forest A & B
Presenters:  Travis Janovich, CEO; Chris Battaglino, Senior Product Manager
Who Should Attend: Everyone! 
Description: CEO Travis Janovich and Senior Product Manager Chris Battaglino share the Etix highlight reel from the biggest product advancements to major milestones in the last 20 years. They will guide us through what’s to come on the Etix product roadmap followed by a panel discussion of the future of Etix and the ticketing industry.


Box Office Top 10 Plus 5 Revenue Drivers

(11:30 am - 12:30 pm)
Room: Hannover I
Presenters: Alyssa Newell, Senior Client Trainer
Who Should Attend: Ticketing Professionals
Description: Have you utilized Buy X Get Y? How about our new print-at-home templates? Learn about some of our newest or often overlooked features in this session that can help you sell more tickets and drive more revenue.  


Event Life Cycle: Maximizing Your Marketing Opportunities

(11:30 am - 12:15 pm)
Room: Hannover II
Presenters:  Katie Mullins & Samantha Cuellar, Marketing Specialists
Who Should Attend: Marketing Professionals
Description: Every event has a "life cycle" - an announcement, an onsale, the event day, and more! Let us show you how to match the right marketing tools with the right message at the right time to maximize conversions and engagement.


Welcome to the Etix Family

(11:30 am - 12:15 pm)
Room: Hannover III
Panelists: Chris Battaglino, Senior Product Manager; Kevin Brosseau, Director of Client Success;  Nick Zafiropoulos, Product Manager; Sarah Collins, Senior Marketing Specialist
Who Should Attend: New & Future Clients
Description: New to the Etix system, or planning to make the switch?  This panel discussion will give a brief overview of the Etix conversion process and the resources available to you in the system to make a smooth transition.


Better Understanding the Secondary Market

(11:30 am - 12:15 pm)
Room: Governors I and II
Panelists: To be announced
Who Should Attend: Everyone
Description: Secondary ticketing is an often controversial topic but a necessary consideration for every venue and event. In this panel session, we’ll cover the most important things you need to know to ensure a successful performance and happy fans.

 

Equipment Expo

(11:30 am - 12:15 pm)
Room: Willow Oak 
Description: Experience all the equipment Etix has to offer with a hands-on demo of scanners, printers and more!


Lunch

(12:30 pm - 1:30 pm)
Room: Oak Forest A & B


Ask the Experts: Box Office Best Practices

(1:30 pm - 2:15 pm)
Room: Hannover I
Panelists: To be announced
Who Should Attend: Ticketing Professionals
Description:  Learn best practices from these box office veterans.  This panel of pros will share insights into their experiences for running a successful box office, including preparing for an audit, training staff, handling high-demand onsales, and more.


Client Case Study: Using Etix Data to Identify Your Audience

(1:30 pm - 2:00 pm)
Room: Hannover II
Presenters:  Samantha Cuellar & Maddie Snider, Marketing Specialists
Who Should Attend:  Marketing Professionals
Description: Before you launch an event, it’s important to identify your target audience. In this live case study, learn how the McMenamins team leveraged the power of Etix tools to uncover hidden trends about its ticket buyer database and create a powerful pre-marketing strategy.


Rethinking Your Seating Charts

(1:30 pm - 2:00 pm)
Room: Hannover III
Who Should Attend: Ticketing Professionals
Description: When was the last time you took a close look at how your fans select their seats? Our experts will review seating chart best practices and preview our brand new seat selection experience, SeatSuite.


Learning Lab

(1:30 pm - 4:30 pm)
Room: Pin Oak
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system.


Equipment Expo

(1:30 pm -  4:30 pm)
Room: Willow Oak 
Who Should Attend: Ticketing Professionals
Description: Experience all the equipment Etix has to offer with hands-on demos of scanners, printers and more! Sponsored by Boca Systems.


Marketing Fails & How To Avoid Them

(2:15 pm - 3:00 pm)
Room: Hannover II
Presenters:  Maria Tran, Client Website Project Manager & Maddie Snider, Marketing Specialists
Who Should Attend: Marketing Professionals
Description: We've all seen them! Cover your bases to avoid these digital marketing fails. Names have been changed to protect the innocent.


At Your Service: Personalizing The Venue Experience

(2:30 pm - 3:15 pm)
Room: Hannover I
Panelists: To be announced
Who Should Attend: Everyone!
Description:  Patrons no longer simply buy a ticket to see an artist on stage; they expect a full-service experience.   Hear stories from venue owners and managers who have mastered the art of innovative and stellar customer service, creating repeat fans.


Feature Spotlight: Museums & Tours

(2:30 pm - 3:15 pm)
Room: Hannover III
Panelists: To be announced
Who Should Attend: Museum and Tour Professionals
Description:  Join us as we highlight the specific system features designed to help our museum and tour clients succeed, including a special deep dive into our new API endpoint that allows Etix to communicate and share data with many third-party applications.


Help Me, Help You: Promoter Q & A

(3:15 pm - 4:00 pm)
Room: Hannover I
Panelists: To be announced  
Who Should Attend: Everyone!
Description: Various promoters from across the US discuss how they operate with venues and talent buyers, what challenges they face in their respective regions, and what they see for concert booking in the future.



FRIDAY, SEPTEMBER 6
 

Brunch

(10:45 am - 11:30 am)
Room: Oak Forest A & B


Special Key Note Panel

(11:30 am - 12:45 pm)
Room: Oak Forest A & B
Panelists: To be announced
Who Should Attend: Everyone!
Description: A special panel to be announced later. 


Chargebacks 101

(1:00 pm - 2:00 pm)
Room: Hannover I
Presenters: Mandi Grimm, Director of Training and Fraud Solutions, Krister Larsson, Director of European Operations and Fraud Solutions
Who Should Attend: Ticketing and Financial Professionals
Description: What are chargebacks? Why do you need to know about them? In this class, we will discuss the basics of chargebacks, how to handle them, and what we've found has led to increased win rates.


Say “Hello” to This New Product 

(1:00 pm - 2:00 pm)
Room: Hannover II
Presenter: Chris Battaglino, Senior Product Manager
Who Should Attend:  Fair and Festival professionals
Description: This special session will highlight a new product designed and developed for fairs and festivals.


Retargeting: Your Audience & What to Do with It

(1:00 pm - 1:30 pm)
Room: Hannover III
Presenters:  Sarah Collins, Senior Marketing Specialist & Katie Mullins, Marketing Specialist
Who Should Attend: Marketing Professionals
Description: Ever looked at a pair of shoes online and started seeing ads for them immediately? That’s retargeting at work! Learn how to utilize your data and pixel audiences to integrate retargeting into your digital strategy.


Learning Lab

(1:00 pm - 4:00 pm)
Room: Pin Oak
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system.


Equipment Expo

(1:00 pm -  4:00 pm)
Room: Willow Oak 
Description: Experience all the equipment Etix has to offer with a hands-on demo of scanners, printers and more!


Your Data, Your Dollars, Your Story

(1:45 pm - 2:15 pm)
Room: Hannover III
Presenters:  Maria Tran, Client Website Project Manager & Samantha Cuellar, Marketing Specialist
Who Should Attend: Marketing Professionals
Description: You have data at your fingertips, but what story does it tell? We’ll show you how to turn metrics into information that can formulate a solid marketing strategy.


Tackling Ticket Fraud

(2:15 pm - 3:00 pm)
Room: Hannover I
Presenters: Mandi Grimm, Director of Training and Fraud Solutions, Krister Larsson, Director of European Operations and Fraud Solutions
Who Should Attend: Ticketing Professionals
Description: Learn the differences between the various types of ticket fraud and what Etix has implemented to help reduce your risk both before and after the transaction.


Feature Spotlight: Fairs & Festivals

(2:15 pm - 3:00 pm)
Room: Hannover II
Presenters: Chris Battaglino, Senior Product Manager and Nick Zafiropoulos, Product Manager
Who Should Attend: Ticketing Professionals
Description: Make sure you're using all of the tools Etix has to make your next festival or fair the best one yet!  Learn about features such as cash drawer scheduling, mobile parking, and bulk ticket orders to ensure both you and your guests have an extraordinary ticketing experience.


Marketing The Moment

(2:30 pm - 3:30 pm)
Room: Hannover III
Panelists:  To be announced
Who Should Attend: Marketing Professionals
Description: An event marketer's job is never done. Marketing the live event experience begins with the announcement and doesn't end until the last fan leaves the venue. Hear from the experts on how they continue to connect with audiences before, during, and after the event.


Something to Talk About: System Communication Tools

(3:15 pm - 4:00 pm)
Room: Hannover I
Presenters: Leah Finch, Client Trainer
Who Should Attend: Ticketing Professionals
Description:  Are you making the most of Etix system tools to help you communicate better with your ticket buyers? In this session, we’ll share the features you can implement to ensure your customers are experiencing stellar communication every step of the event journey!


Balancing Fan Security with Fan Experience

(3:15 pm - 4:00 pm)
Room: Hannover II
Panelists:  To be announced
Who Should Attend: Ticketing Professionals, Venue Managers
Description: Fan and venue security protocols are now obligatory parts of the patron experience. In this panel, we’ll hear what venues have implemented and are considering when it comes to keeping their patrons, staff, and performers safe.


Round Tables

(3:15 pm - 4:15 pm)
Room: Oak Forest A & B
Table Experts: To be announced
Who Should Attend: Everyone!
Description: Discuss key ticketing and event marketing topics with your peers and exchange ideas on best practices in this free-form series of table sessions.

  • Small Budgets, Big ResultsLearn from other clients how to make the most of your event promotions, even on a limited budget.
  • Customer SupportMeet with members of our support department to share customer experiences and best ways to work together.
  • Audience EducationDo your ticket buyers know how to find venue information and show updates?  Discuss strategies that have worked for you, and share knowledge with other clients.
  • Season Tickets:  Brainstorm ways to get your sponsors or season ticket holders to use all of their purchased tickets and leverage the additional opportunities that membership provides.
  • Millennials / Gen Z: Who are they and how do we reach them? -  Younger audiences have vastly different approaches to event discovery and how they use technology. Learn how other industry professionals have breached the generation gap.
  • Maximizing Customer Loyalty: Repeat buyers are your most important buyers! Share methods of attracting and keeping loyal fans, whether through membership benefits, gift cards or other means.
  • Prism (Valued Etix Blast! Sponsor)Learn more about the tools that vastly reduce the work required to market, advance, and settle your shows.

Marketing & Margaritas

(3:30 pm - 5:00 pm)
Room: Capitol Room
Presenters:  Rockhouse Partners
Who Should Attend: Marketing Professionals
Description: Meet the RHP team and mingle with other venue marketing pros. Tequila and exclusive swag provided!


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
https://cdn.desk.com/
false
etixworld
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete