Welcome, Guest Login

Knowledge Base


What's New with Etix? August 10 - September 15, 2019

Last Updated: Sep 20, 2019 11:21AM EDT

New Features


Users now have the ability to search for an order by the last four digits of the patron's credit card number. Once on the Advanced Search Page, a new search method box has been added with the following fields: Card Type, Last Four Digits of the card number, Transaction Date, and Order Amount.


The Delivery Fee Breakdown Report has been created at the Performance Level to ease the settlement reporting process.  The report displays by Sales Channel, by Payment Processor the Handling Fees by Delivery Method as well as a Delivery Method Change Log and any Order Fees incurred.


Users now have the ability to resend partial tickets to a patron. Once on the Order Details page, select Resend, followed by Resend Selected Tickets. From there the user is able to select the applicable tickets the need to resend via email.


To improve the user experience, a new version of The Ticket Sales Report has been created. The Ticket Sales Report by Venue is an Organization Level receipt report that displays a summary of sales by Venue as well as the option to view details of ticket, membership and donation sales


Users now have the ability to set a Per Order Ticket Limit and Per Customer Ticket Limit at the Event Series Level. 


Users with the "Validate Tickets" permission now have the ability to redeem and unredeem tickets directly from the order details page.




When running The Validation with Order Value Report, the report now includes a price code breakout within the performance while still including all performance totals.

The Buy X Get Y Set Up Page has been updated to include the Performance Date/Time throughout the page in the following locations: Qualifier Builder, Reward Builder, New Deal, Edit Deal, Copy Deal, and the Dashboard

During the online checkout process patrons will now see a  "Select Quantity" box when applying a reward that qualifies for a Buy X Get Y deal. This change will cut down on rewards that are collected by the patron and then go unused.


To improve the Box Office User Experience, Alternate Pick-Up Name, and Seller ID have been added as an optional column to display on the Performance Level Guest List Report.


To provide a more accurate view of a user’s transactions, the Operator Receipt Report now includes the following details: Delivery Fee Changes, Donations Sales, Membership Sales and Refunds, and Order Fee Changes. However, when printing the receipt on a ticket, prepayment and membership details will not display.


When scheduling the Condensed Audit Report, an optional checkbox has been added reading "Automatically add new performances and remove past performances". The checkbox is disabled by default. When this feature is enabled all “new” future performances with active sales schedules are added to the report and all performances with a performance date in the past (at the time the scheduled report is created) no longer display on the report.


Ticket sellers utilizing the Operator Receipt Report and using the 2.5 x 1 31/32 ticket stock can now print the Operator Receipt Report to the short stock. With this update, the printed version of the report will display differently depending on if the stock is 2.5 x 1 31/32 or the standard 5 ⅝ x 1 31/32.   When using the 2.5 x 1 31/32 stock, if there is more than one payment method, the list of payment methods will be printed on the second page. Click here to view a sample.


The exported Miscellaneous Info Report at the Venue Level has been updated to include, the Performance Name as Column A, Column B reflects Performance Date, Column C Performance Time. The previous columns have remained the same and shifted to the right. 


A signature line has been added to the bottom of the default receipt when printing from a Mobile Box Office.


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found