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ETIX UNIVERSITY

How to Set up New Users

Last Updated: Sep 14, 2018 04:42PM EDT

Click Here to view a how to video on creating users.

Everyone accessing the venue should have a unique username.  This is to control access to system features and balancing sellers at the end of a shift.


Click Manage




Click Users



Click Create New User




Minimum information required:
A. Enter User Name
B. Enter Email Address
C. Select State/Province using the drop-down
D. Select the Printer to assign to the new user. Boca, Epson, Dymo, N/A
E. The Default User Preferences will update in correlation with the selected printer
F. 
Click Create User and Grant Permission
An email will be sent to the email address entered and the user must reset the password the first time they log in. The user will also need to set their preferences. Use this article for instructions on username preferences. 



You now have two options:
A. Grant the same permissions as an existing user
or
B. Customize permissions





If you choose option A, Grant the same permissions as an existing user, you will need to:

- Enter the username and click Search User.
- Page will then display all the permissions associated with that user.
- Make any necessary adjustments and click Save Clone Result




If you choose option B, Customize permissions by selecting the necessary permissions.

If a user only needs to sell tickets, as an example, the only permissions needed are:

  • Sell Tickets
  • Print Order
  • View Venue Details

Note: Every user must have the View Venue Details permission, even if that username is only at the performance level.

 


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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