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ETIX UNIVERSITY

Netbook Scanning Instructions

Last Updated: Mar 23, 2017 10:51AM EDT

Netbooks are used for scanning/validating tickets. The Netbook will already have been setup for the venue.  However, we recommend following these setup steps to ensure accuracy.  

What's included: 

  • Netbook (small computer)
  • Power cord
  • Honeywell Scanner (USB connected to Netbook)

Click here to view the How to Video on Netbook Scanning Instructions.

1. Power on the Netbook and connect the Honeywell Scanner utilizing one of the USB ports (a chime will be heard when properly connected).
2. Connect the NetBook to the Network; using wireless or LAN 
3. Open the Etix Laptop Validation program by clicking the icon (should be located in the middle of your screen)

Netbook__1_and__5.png


4. Once the Etix Laptop Validation application opens, click the Admin button
5. Enter the password: 54321
6. Click Administer




7. Your Username and Password will already be set (the username and password shown in the image are EXAMPLES ONLY).
Note: Do not adjust the Client ID.




8. Click the GENERAL tab. Ensure that "Show Price Code on VALID" is checked.



9. Click the STORE tab. Ensure that "Use Store Feature" is checked.
Min Length should be set to 9.
Max Length
should be set to 11.



10. Click the MODE tab. Ensure that "IN " is checked.



11. Click the EXIT tab.
12. Click Save And Exit.
This will close the application and take you back to your desktop.




13. Open the Etix Laptop Validation program using the shortcut on the desktop.
Netbook__1_and__5.png


You are now ready to begin scanning your tickets.

Note: Once a ticket is scanned, the screen will change to GREEN reflecting a valid ticket. If a ticket is invalid or has already been scanned into the venue, the screen will turn RED, the date and time the ticket was scanned will be shown on the screen. Your Netbook also will have positive and negative sounds associated with your GREEN and RED screens, this is a very helpful feature allowing the person scanning to listen as well as look for the screen colors. The Netbooks will be more efficient when placed on a table or chair, if the Netbook is on the floor there is more interference with your wireless signal as well as increased risk of damage.


 

VALIDATION MESSAGES

Valid Entrance Ticket is good. This message can also display the ticket's price code, as shown below. 



Valid Store You are not connected to the Internet. Exit the Validation Program, and then through your network connections, connect to the Internet. To Exit the program:

  • Click ADMIN
  • password is 54321
  • Click Administer
  • EXIT
  • Save And Exit


Already Validated Ticket has already been scanned

  • The date and time the ticket was scanned will be shown on the screen
  • Click the Details button for additional information


Invalid Ticket does not have a valid barcode or may be for another performance


Invalid--Voided Ticket was voided.


"validation result=noLiveValidation Time Frame to Validate Ticket: Venue may not have the validation time range setup or it is not within the validation time range.


For basic setup log into the Etix system. 
(http://www.etix.com/ticket/login/login.jsp

From the Venue Dashboard:
  • Click Advanced
  • Click Access Control (Validate Ticket)
  • Click Access Control Admin
  • Click Set Up Live Validation for the Entire Venue
  • Enter or update the Minutes Before Performance and Minutes After Performance


Not Currently Valid (Not Valid at time or place) This message refers to Venue Zones and Entrances and are a more complex setup. Please contact us for assistance.


To check validation time range log into the Etix system.
(http://www.etix.com/ticket/login/login.jsp)


From the Venue Dashboard:
  • Click Advanced
  • Click Access Control (Validate Ticket)
  • Click Access Control Admin
  • Click View/Create Venue Zones and Entrances
  • Click Admission to see the scanning parameters within the performance

 


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
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