Welcome, Guest Login

Knowledge Base

ETIX UNIVERSITY

Reset Print Count

Last Updated: Apr 13, 2017 02:32PM EDT

Click Here to view a how to video on resetting print count.

A user will generally need to Reset Print Count for a few reasons:

  • The margins were not set correctly
  • Internet was lost when the tickets were being loaded in the browser
  • The printer was not setup properly
  • The printer was not set as the default printer

After you click the Print Tickets option when Batch Printing or printing Will Call, the system recognizes all orders as Printed regardless if they printed correctly or not.

 

Click Printing Tickets from the venue dashboard



Click Reset Print Count






Enter either Order ID or Serial Number from the batch you need to reset, then click Submit



You then have two options:

  • Reset whole batch print count or
  • Reset individual order print count

To reset the entire batch and reprint all orders, click Reset whole batch print count



A confirmation page will appear indicating that You have successfully reset the print count to 0.


Now you can go reprint through Batch Print or Print Will Call.


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
https://cdn.desk.com/
false
etixworld
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete