Click Here to view a how to video on editing a performance.
Venues can update performance information at any time before or during an onsale. General performance information includes, but no limited to: Performance Name, Ticket Headers (what prints on the ticket), Description/Notes (appears on the first page of the purchase process and under the "More Information" button) and a Public vs Private performance. To make changes to the basic performance information follow these steps.
Click Manage to expand
Click Edit Performance
: The category of performance/event used to search performances online
F. Subcategory: The subcategory performance/event
Multi-Day Performance: Check Yes to Enable. If selected, enter a Performance End Time to display a Performance Date Range on Etix.com. Making a performance multi-day will allow the event to be sold until the end time with an active Sales Schedule, display the event online and in the box office until the end time, and tie the Delivery Method to the end time. The multi-day performance will display on the Venue Dashboard as an upcoming performance until 8 hours past the end time.
Display Doors Open: Select Yes if you want the customer to see when doors open. If selected, enter the hours and minutes doors will open before show time.
Performance Image: Drag or Select an Image
Note: Anything added in this box will not show up on mobile devices until there are active online sales schedules.
Privacy: Choose public if you want your event to show up on etix.com
Select to announce the performance immediately or select a custom date and time.
Require Password: Choose Yes to include a password. If yes, include a password in the box provided. All passwords should be in lowercase letters.
P. heck the box to redirect customers to a different website. Enter the Threshold and Redirect URL. If the number of tickets sold is below the threshold, customers will be sent to the Redirect URL.
Q. Accessible Seating: Select to display the ADA form on page one of the online sales process.
R. Performers: Add Performer
Seat Inventory: Leave as is. This line item appears on GA performances but not on assigned seating performances
T. Check if all seats are allocated to the system meaning all seats will be sold through Etix.
U. Enter the Max Tickets per Order (Max allowed value is 99) Contact Client Services if you need to update Max Tickets Per Order to be greater than 99. Once the Order Limit is updated, you are able to assign the price code(s) to the performance, schedule and price.
V. Enter the Max Tickets per Customer. This is the total number of tickets a customer may purchase across all orders. Entering -1 means there is no limit.
W. Confirmation Message: This text appears on the transaction confirmation page, in addition to the standard text. Character Limit is 2,048.
Headers 1-7: These are the lines of ticket text that will print on your tickets. Each line has a 25 character limit. Lines 6 and 7 are optional.
Click Save and Exit to save the changes.Category
How the Notes/Performance Description appears online:
Click the More Information button
Highlighted area expands showing the available ticket prices, Sales Schedule and notes/performance information.