Click Here to view a how to video on copying performances.
Copying a performance is the most efficient way to create a new performance. However, be sure to only copy a performance where the same seating chart will be used as you are unable to edit or change a seating chart.
Locate the performance you want to copy from, then click the:
A. Gear symbol
B. Click Copy Performance
Select your performance
And click the Copy Performance button.
When copying a performance all price levels and prices will copy into the new performance. All ticket layouts with also copy. These are the mandatory updates (no specific order):
- Performance Name
- Ticket Headers
- Performance Date/Time
- Sales Schedule
A new performance template is opened containing some information from the original performance.
A. Select Yes/No toggle for General Admission
B. Enter Performance Type
C. Edit Performance Name Character Limit is 128.
D. Enter Start Time
E. Confirm Time Zone
F. Update the Event Series Name. This article explains the Event function.
G. Check box for Multi-Day Performance example: if this performance ticket is valid for multiple days
H. Check box to Display Door Open Time
I. Insert Performance Image
J. If necessary, adjust the Description: appears throughout the purchase process and does accept HTML formatting. Character Limit is 4,000.
K. Select Public or Private
L. Click box to Require Password
M. ADA Seating Yes or No: this will add the ADA form to page one of the online sales process.
N. Display Date and Time: Yes or No
O. Choose to Suspend Online Sales
P. Performers: Assign or reassign a performer
Q. Select Category
R. Select Subcategory
S. Check if All Seats are allocated to the system
T. Enter Max Tickets per Order: how many tickets can a patron buy in a single order.
U. Enter Max. Tickets per Customer: how many tickets a single customer can buy over several orders. This field will default to match the Max Tickets per Order amount, however you may edit this content as needed. Entering -1 means there is no limit.
V. If necessary, adjust the Confirmation Message: in addition to Order ID and ticket information, the Confirmation Message appear on the Confirmation Page. This field also accepts html language. Character Limit is 2,048.
W. Edit Headers 1-7: these will print on the ticket.
X. Copy Order Fee if necessary
Y. Copy Price Code Passwords if necessary
Z. Copy Performance Ticket Limits if necessary
AA. Copy Restrict Sell Groups if necessary, whether or not to copy the Usergroups
BB. Copy Seat Hold and Removal Status: whether or not to copy all holds and kills (Holding Seats)
CC. Copy Seat Status Assigned Inventory if necessary
DD. Copy Seating Chart Image Map if necessary
EE. Copy Section Assigned Inventory if necessary
FF. Click Submit
Some other options you might find depending on what is built into your performance:
- Copy Passwords On Any Price Codes: whether or not to copy Password Protected Price Codes.
- Copy Discount Codes: whether or not to copy Discount Codes. If checking Yes, be sure to check whether the Discount Code has an active schedule.
A. Enter the start and end date and start and end time for the desired price code.
Click Manage Price Codes
The Price Codes on the copied performance will be selected, but if you need to remove or add price codes, do that here.
Click Next Step: Sales Schedules
Add the Sales Schedule
B Place a check mark next to the price code name you want to schedule. Make sure to select all applicable sales channels by placing a check mark in these columns
C. Select if you want to schedule the announcement to display immediately or select a custom date and time.
D. Click Add Schedule
Click Next Step: Pricing once you have added all necessary price code schedules
Price Code Details
The prices on the copied performance will be shown and this is where you can price the new performance.
After the prices have been updated, click Next Step: Review and Approve
The Performance Detail Report displays (the report has been omitted due to size). Review to make sure the performance information is accurate. To submit the performance scroll to the bottom of the page and click SUBMIT PERFORMANCE AND APPROVE FOR ONSALE
If this link is not clicked then the performance remains in the Incomplete Performances queue.
From the main Venue Page, click Incomplete Performances.
Select the performance
Click Approve your performance to start selling. Performance Detail Report displays.
Scroll to the bottom and click SUBMIT PERFORMANCE AND APPROVE FOR ONSALE