Click Here to view a how to video on copying performances.
Copying a performance is the most efficient way to create a new performance. However, be sure to only copy a performance where the same seating chart will be used as you are unable to edit or change a seating chart.
Locate the performance you want to copy from, then click the:
A. Gear symbol
B. Click Copy Performance
Select your performance
And click the Copy Performance button.
When copying a performance all price levels and prices will copy into the new performance. All ticket layouts with also copy. These are the mandatory updates (no specific order):
- Performance Name
- Ticket Headers
- Performance Date/Time
- Sales Schedule
A new performance template is opened containing some information from the original performance.
A. Select Yes/No toggle for General Admission
B. Select Performance Type: You are able to select Performance, Registration, Timed Entry or Railroad. This controls the language that appears during the online purchase process.
C. Edit Performance Name Character Limit is 128.
D. Start Time: This field is selected from a drop down menu and is the actual date and time of the performance that will display. This should match the date and time listed on the ticket text.
E. Confirm Time Zone
H. Event Series Name
I. Multi-Day Performance
J. Display Doors Open
K. Performance Image
Note: Anything added in this box will not show up on mobile devices until there are active online sales schedules.
M. PrivacySelect to announce the performance immediately or select a custom date and time.
O. Require Password
P. Accessible SeatingADA form
Q. Display Date and Time: Yes or No
R. Select to Suspend Sales for applicable Sales Channel(s)
Note: This field will only display if the copied performance had a suspended Sales Channel(s).
S. Performers: Add Performer
T. Check if all seats are allocated to the system meaning all seats will be sold through Etix.
U. Max Tickets per Order Max allowed value is 99) Contact Client Services if you need to update Max Tickets Per Order to be greater than 99. Once the Order Limit is updated, you are able to assign the price code(s) to the performance, schedule and price. per Order amount, however you may edit this content as needed. Entering -1 means there is no limit.
V. Max Tickets per Customer the Confirmation Page. This field also accepts html language. Character Limit is 2,048.
W. Confirmation Message Character Limit is 2,048
X. Headers 1-7
Z. Copy Price Code Passwords if necessary
AA. Copy Performance Ticket Limits if necessary
BB. Copy Restrict Sell Groups if necessary, whether or not to copy the Usergroups
CC. Copy Seat Hold and Removal Status: whether or not to copy all holds and kills (Holding Seats)
DD. Copy Seat Status Assigned Inventory if necessary
EE. Copy Seating Chart Image Map if necessary
FF. Copy Section Assigned Inventory if necessary
GG. Click Submit
Some other options you might find depending on what is built into your performance:
- Copy Passwords On Any Price Codes: whether or not to copy Password Protected Price Codes.
- Copy Discount Codes: whether or not to copy Discount Codes. If checking Yes, be sure to check whether the Discount Code has an active schedule.
A. Enter the start and end date and start and end time for the desired price code.
Click Manage Price Codes
The Price Codes on the copied performance will be selected, but if you need to remove or add price codes, do that here.
Click Next Step: Sales Schedules
Add the Sales Schedule
B Place a check mark next to the price code name you want to schedule. Make sure to select all applicable sales channels by placing a check mark in these columns
C. Select if you want to schedule the announcement to display immediately or select a custom date and time.
D. Click Add Schedule
Click Next Step: Pricing once you have added all necessary price code schedules
Price Code Details
The prices on the copied performance will be shown and this is where you can price the new performance.
After the prices have been updated, click Next Step: Review and Approve
The Performance Detail Report displays (the report has been omitted due to size). Review to make sure the performance information is accurate. To submit the performance scroll to the bottom of the page and click SUBMIT PERFORMANCE AND APPROVE FOR ONSALE
If this link is not clicked then the performance remains in the Incomplete Performances queue.
From the main Venue Page, click Incomplete Performances.
Select the performance
Click Approve your performance to start selling. Performance Detail Report displays.
Scroll to the bottom and click SUBMIT PERFORMANCE AND APPROVE FOR ONSALE