Welcome, Guest Login

Knowledge Base


Manage Miscellaneous Information (Performance)

Last Updated: Jun 13, 2019 10:13AM EDT

Miscellaneous Information is a function where the venues can ask patrons specific questions at checkout (this can be set for online and box office). This function can be used to collect demographics on their patrons or can be as simple as how did you hear about this show or what types of future shows would you be interested in. It can be a text area, drop down list, radio button or check boxes. Miscellaneous Information can be set at the Organization, Venue or Performance level.

If this has not been setup at the Org level, you will need to contact Client Services for assistance.  If this has been set at the Org Level, follow these steps for adding it to the performance.

Click Here to View the How to Video on Miscellaneous Information.

Select Performance
Click Manage to expand

Click Misc. Information

Click Add Performance Miscellaneous Information

Click the Miscellaneous Information drop down to see all options

After selecting the question, select the:
A. Usage Type: Will the question be asked per Ticket or per Order
B. Sales Channel (you will need to add the question multiple times if offering at multiple Sales Channels)

  • Note:  If you're asking Ticket Level Miscellaneous Information in the Box Office, you must utilize Venue POS or Single Page as your selling screen.
C. Select True if the question is mandatory or False for optional
D. Select the Used Location - where the question will appear:
  • Single Page (after the delivery method page and before the invoice page) 
  • Invoice (appears after billing information at checkout)
  • Confirmation Page (after entering billing information and completing the checkout process)​
  • Note:  
    • If you're asking Order-Level questions Online, we recommend selecting the Invoice Page as the Used Location.
    • If you're asking Ticket-Level questions Online, we recommend selecting Single Page as the Used Location.
    • If you're asking Order-Level questions in the Box Office, the Used Location will default to the Invoice Page.
    • If you're asking Ticket-Level questions in the Box Office, the Used Location will default to the Confirmation Page.

E. If using more than one question, select the Display Order
F. Click Submit

The Miscellaneous Information will now appear

Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found