Miscellaneous Information is a function where the venues can ask patrons specific questions at checkout (this can be set for online and box office). This function can be used to collect demographics on their patrons or can be as simple as how did you hear about this show or what types of future shows would you be interested in. It can be a text area, drop down list, radio button or check boxes. Miscellaneous Information can be set at the Organization, Venue or Performance level.
If this has not been setup at the Org level, you will need to contact Client Services for assistance. If this has been set at the Org Level, follow these steps for adding it to the performance.
Click Here to View the How to Video on Miscellaneous Information.
Click Manage to expand
Click Misc. Information
Click Add Performance Miscellaneous Information
Click the Miscellaneous Information drop down to see all options
After selecting the question, select the:
A. Usage Type: Will the question be asked per Ticket or per Order
B. Sales Channel (you will need to add the question multiple times if offering at multiple Sales Channels)
- Note: If you're asking Ticket Level Miscellaneous Information in the Box Office, you must utilize Venue POS or Single Page as your selling screen.
D. Select the Used Location - where the question will appear:
- If you're asking Ticket-Level questions Online, we recommend selecting Single Page as the Used Location.
- If you're asking Order-Level questions in the Box Office, the Used Location will default to the Invoice Page.
- If you're asking Ticket-Level questions in the Box Office, the Used Location will default to the Confirmation Page.
E. If using more than one question, select the Display Order
F. Click Submit
The Miscellaneous Information will now appear