Welcome, Guest Login

Knowledge Base

ETIX UNIVERSITY

Search for Orders

Last Updated: Nov 07, 2018 12:33PM EST

Click Here to view the How to Video on Search for Orders.


To Search Across All Venues:

A. Enter Order ID, Last Name, Email Address, User Name, or Serial #
Note: Single name entry is assumed last name only search. Searches orders over the last 120 days, including partial entries. 






Quick Search Results Page 
A. Displays the search results date range 
B. Displays any orders that have been generated
C. Results will display from the previous 120 days. Use the Advanced Search tool to increase your search range options.





OR

 
B. Click the 
drop down then Advanced Search

Advanced Search

A. Order Number
B. Serial Number (specific to the ticket)
C. Credit Card (15 digits for American Express and 16 digits for Visa, MasterCard and Discover. Check box to include Memberships in credit card search)
D. Shipment Tracking Code

E. Title/ Salutation
F. First Name
G. Last Name
I. Street address
J. City
K. State/Province
L. Country/Territory
M. Zip Code
N. Phone Number (without area code)
O. Email
P. Company/Group Name
Q. Date Range (By default, the 
Start Date will only go back 120 days, adjust your date range as needed.)
R. Check Box to search for exact match only.
S. Search

To Search Across One Venue:
Note: This will search orders over the past 6 months
Click 
Advanced



Click Search Order



A. Search by Contact Information
B. Search by Seat
C. Search by Order ID
D. Search by Serial Number
E. Search by Credit Card Number
F. Search Order With Payment
G. Search Unpaid Reservation Orders
H. Search Partially Paid Orders
I. Search Orders with Multiple Payments
J. Search Reserve And Payment Handled By Different Seller
K. Click Search


The Search Results page will display. Click the blue Order ID Number to view the Order Details page.

 


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
https://cdn.desk.com/
false
etixworld
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete