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ETIX UNIVERSITY

Search for Orders

Last Updated: May 08, 2017 02:46PM EDT

Click Here to view the How to Video on Search for Orders.


To Search Across All Venues:

A. Enter Order ID, Last Name, First Name and Last Name, Email Address, User Name, or Serial #
Note: Single name entry is assumed last name only search. Searches orders over the last 90 days, including partial entries. 
OR
B. Click the drop down then Advanced Search



Advanced Search

A. Order Number
B. Serial Number (specific to the ticket)
C. Credit Card (15 digits for American Express and 16 digits for Visa, MasterCard and Discover. Check box to include Memberships in credit card search)
D. Shipment Tracking Code

E. Title/ Salutation
F. First Name
G. Last Name
I. Street address
J. City
K. State/Province
L. Country/Territory
M. Zip Code
N. Phone Number (without area code)
O. Email
P. Company/Group Name
Q. Date Range (By default, the 
Start Date will only go back 30 days, so please adjust accordingly.)
R. Check Box to search for exact match only.
S. Search

To Search Across One Venue:
Note: This will search orders over the past 6 months
Click 
Advanced



Click Search Order



A. Search by Contact Information
B. Search by Seat
C. Search by Order ID
D. Search by Serial Number
E. Search by Credit Card Number
F. Search Order With Payment
G. Search Unpaid Reservation Orders
H. Search Partially Paid Orders
I. Search Orders with Multiple Payments
J. Search Reserve And Payment Handled By Different Seller
K. Click Search


The Search Results page will display. Click the blue Order ID Number to view the Order Details page.

 


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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