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ETIX UNIVERSITY

Read the Order Details Page

Last Updated: May 09, 2017 11:04AM EDT

Click Here to view a how to video on the order details page.

The Order Details page allows you to review important information about an order.

The top portion of the page displays the Order ID and your action items.
Click Resend to resend the email confirmation to a ticket buyer. It will automatically send the email to the email address attached to the order. If the patron entered their Mobile Number, you will also have the option here to resend the Mobile Ticket.
Click Reissue to change the barcode number on existing tickets. 
Click Refunds to refund an order. 


 


Under Print Tab:
Click Reprint Order to reprint an order.
If a receipt template has been added to your venue, you can click Print Receipt.
If an invoice template has been added to your venue, you can click Print Invoice.
Click Print Header Ticket to print a header ticket that includes the Patron's Name (and/or Alternate Pickup Name) and Address for this order.
Click Prevent Order Printing if you do not want this order to print in a batch print.




Under Reserves Tab:
Click Purchase Reserved Order if tickets have been placed into a reservation status and you need to make a payment.
Click Split Reserved Order to split tickets previously placed into a reserves status.




Under More Tab:
Order's Operation Log

Click Scan History to see the history of tickets scanned.  It will show where the ticket was scanned, the user that scanned the ticket and when it was scanned.
Edit Order Shipment
Add Order to Negative Tracking.
This function is not currently being used in the United States.
Assign Order to New Customer. If you enter the incorrect patron information in the order when processing the sale, you can update it to the correct patron without having to refund the order.


 


The middle of the page shows the ticket information including the serial number (barcode), ticket status, performance information and price code details.
Note: If an order contains more than 20 tickets, they will be collapsed to make the page easier to view.  You will have the ability to expand the order to view all of the tickets if needed.
Click the ticket icon under Seat Info to View Ticket History.
Click History in the top right corner to view Order Print History.
Click History next to Delivery Fee to view Order Delivery Method History.
Click Edit next to Delivery Fee to change an order from one Delivery Method to another.




Note: If an Order contains a Package, the Package Name will be displayed when hoovering over the package icon in the Package Serial Number Column.


 


Below the ticket information the following will display:

Transaction History displays a financial history of the order. This page may be restricted from some users based on the permissions they have been given.
A. Click Transaction ID to review in detail the actions of a seller.
B. Click Payment Account to view the Method of Payment used.
C. Select the Printer Icon by the transaction line, to print a transaction receipt.




If Miscellaneous Information questions were asked upon completion of the transaction and the answers need to be updated, it can be done here, you can also view/edit any Ticket Level Miscellaneous Information as well.

 



The following information will display on the right side of the page.
Account Info & Customer Profile Button
Shipping Info: If any contact information needs to be updated, it can be done here.  This allows you to change mailing address, email, or phone number.
Billing Info
Alternate Pick Up Name

Passcode or Member Code
Notes: Allows you to enter a note about the order.  For example, tickets lost in mail, patron was contacted about relocating seats, etc.


 


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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