Welcome, Guest Login

Knowledge Base


Change a Delivery Method

Last Updated: Jan 24, 2019 02:48PM EST

Click Here to view a how to video on changing delivery methods.

Locate the Order Details page by using the:

  • Search Order on the top navigation
  • Search Order link from the main venue page or
  • through any of the Guest Lists

When looking at the Order Details page:
Click Edit next to the current Delivery Method located in the Order Totals table.

A. Current Delivery Method
B. Select 
new Delivery Method
C. Enter Comments (mandatory field)
D. Please Choose an account: will default to the original method of payment. If a credit card was originally used and the new Delivery Method has a Delivery Fee, the card will be charged for the applicable fee.
E. Pay At Once: Yes to pay any applicable delivery method fee or No to not pay any applicable fee
F. Submit
note: if you do not Pay At Once, you cannot pay later

The Order Details page will appear with the updated Delivery Method


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found