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ETIX UNIVERSITY

Email Guests (Ticket Buyers)

Last Updated: Nov 03, 2017 01:17PM EDT

Venues can email patrons plain text emails directly from the Etix system at the Venue or Performance level. At the Venue Level you can email multiple performances/packages based on the performance date. At the Performance Level you can send an email for a single performance.

Click Here to view the How To Video on Email Guests.

VENUE LEVEL
Click Marketing to expand



Click Email Guests



A. Select whether you want to Send New Email to Guests or Search Past Emailings for this email.
B. Select the Time Range for the performances/package(s) you would like include in the email (can include past and current).
C. Click Submit and the page will refresh showing all performances for that time period.

D. Place a check mark next to the performance(s) you wish to receive this email 
Note: The drop down allows you to send the email to customers who only have only purchased a ticket to the selected performance(s) OR customers who have purchased a package that includes the selected performance(s), along with those who have tickets to the selected performance(s).

E. Select Packages that you want to receive this email.
F. Click Continue to advance.




Select the Sales Channel and Order Status of tickets to be included.
Click Continue




A. Enter Reply To email address.
Note: All e-mails will be sent from noreply@etix.com.  Any replies to the e-mail will be sent to the address you enter here.
B. In the Subject field enter your preferred subject text
C. 
An attachment can be added
D. In the Message field enter a plain text message
E. Click Send



 

A confirmation message will appear indicating the email has been sent with a Batch number



After the email has been sent you can view which email address were sucessfully sent the email.
A. Select Search Past Emails
B. Select the date when the email was sent
C. Click Submit



The Past Emails will appear
Click Details




A. Select the Email Status from the drop down.  There are three options

  • Email Failed for Unknown Reason
  • Invalid Email Address
  • Email Sent Successfully 

B. Click Submit
C. The corresponding emails will appear




PERFORMANCE LEVEL

Select the performance



Click Reports



Click Guest List-All




Then select the guests by clicking Select All (a check mark will then be placed in all of the "Notify" boxes).  Be sure the all the selected names have an email address.  If a checked customer does not have an email address the email cannot be sent

To send an email:

  • Enter a valid email address in the Reply To field (All e-mails will be sent from noreply@etix.com.  Any replies to the e-mail will be sent to the address you enter here.)
  • Enter a Subject
  • If applicable, add an attachment
  • Enter the message (plain text)

 


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
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