Welcome, Guest Login

Knowledge Base


Email Guests (Ticket Buyers)

Last Updated: Feb 26, 2018 10:45AM EST

Venues can email patrons plain text emails directly from the Etix system at the Venue or Performance level. At the Venue Level you can email multiple performances/packages based on the performance date. At the Performance Level you can send an email for a single performance (see below for instructions).

Click Here to view the How To Video on Email Guests.

Click Marketing to expand

Click Email Guests

A. Select whether you want to Send New Email to Guests or Search Past Emailings for this email.
B. Select the Time Range for the performances/package(s) you would like include in the email (can include past and current).
C. Click Submit and the page will refresh showing all performances for that time period.

D. Place a check mark next to the performance(s) you wish to receive this email 
Note: The drop down allows you to send the email to customers who only have only purchased a ticket to the selected performance(s) OR customers who have purchased a package that includes the selected performance(s), along with those who have tickets to the selected performance(s).

E. Select Packages that you want to receive this email.
F. Click Continue to advance.

Select the Sales Channel and Order Status of tickets to be included.
Click Continue

A. Enter Reply To email address.
Note: All e-mails will be sent from noreply@etix.com.  Any replies to the e-mail will be sent to the address you enter here.
B. In the Subject field enter your preferred subject text
An attachment can be added
D. In the Message field enter a plain text message
E. Click Send


A confirmation message will appear indicating the email has been sent with a Batch number

After the email has been sent you can view which email address were sucessfully sent the email.
A. Select Search Past Emails
B. Select the date when the email was sent
C. Click Submit

The Past Emails will appear
Click Details

A. Select the Email Status from the drop down.  There are three options

  • Email Failed for Unknown Reason
  • Invalid Email Address
  • Email Sent Successfully 

B. Click Submit
C. The corresponding emails will appear


Select the performance

Click Marketing

Click Email Guests

A. Sender Name: Enter the Sender's Name. This field will auto-populate with the Venue's name, but is editable. Maximum of 50 characters.
B. Reply To Email: All emails will be sent from noreply@etix.com, but you are able to define an email address to which replies will be sent.
C. Send Email To: You can choose to send to "All Orders" or "Online Orders Only".
D. Email Subject: This field pre-populates with the Performance Name, Date and Time, but is editable. Maximum of 75 characters.
E. Message Content: It will auto load with the text "A message from", however that can be edited out. 
F. Include Performance Details: This checkbox is enabled by default. When checked, Performance Name, Venue Name, Performance Date and Time, and Venue Address will display at the top of the email.
G. Send Test Message To: Entering an email address here and clicking Send Test will send an email that follows all of the above settings to the defined address.
H. Choose to Cancel or Send Now.

Once you click on Send Now, a message will pop up confirming you would like to Send Now. If you wish to proceed click on Send Now.

A message will appear once you have sent the email. You can return to the Performance Dashboard at this point.

Below is an example of an email the buyer will receive:


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found