Venues can email patrons plain text emails directly from the Etix system at the Venue or Performance level. At the Venue Level you can email multiple performances/packages based on the performance date. At the Performance Level you can send an email for a single performance (see below for instructions).
Click Here to view the How To Video on Email Guests.
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Click Email Guests
A. Select whether you want to Send New Email to Guests or Search Past Emailings for this email.
B. Select the Time Range for the performances/package(s) you would like include in the email (can include past and current).
C. Click Submit and the page will refresh showing all performances for that time period.
D. Place a check mark next to the performance(s) you wish to receive this email
Note: The drop down allows you to send the email to customers who only have only purchased a ticket to the selected performance(s) OR customers who have purchased a package that includes the selected performance(s), along with those who have tickets to the selected performance(s).
E. Select Packages that you want to receive this email.
F. Click Continue to advance.
Select the Sales Channel and Order Status of tickets to be included.
A. Enter Reply To email address.
Note: All e-mails will be sent from email@example.com. Any replies to the e-mail will be sent to the address you enter here.
B. In the Subject field enter your preferred subject text
C. An attachment can be added
D. In the Message field enter a plain text message
E. Click Send
A confirmation message will appear indicating the email has been sent with a Batch number
After the email has been sent you can view which email address were sucessfully sent the email.
A. Select Search Past Emails
B. Select the date when the email was sent
C. Click Submit
The Past Emails will appear
A. Select the Email Status from the drop down. There are three options
- Email Failed for Unknown Reason
- Invalid Email Address
- Email Sent Successfully
B. Click Submit
C. The corresponding emails will appear
Select the performance
Click Email Guests
A. Sender Name: Enter the Sender's Name. This field will auto-populate with the Venue's name, but is editable. Maximum of 50 characters.
B. Reply To Email: All emails will be sent from firstname.lastname@example.org, but you are able to define an email address to which replies will be sent.
C. Send Email To: You can choose to send to "All Orders" or "Online Orders Only".
D. Email Subject: This field pre-populates with the Performance Name, Date and Time, but is editable. Maximum of 75 characters.
E. Message Content: It will auto load with the text "A message from", however that can be edited out.
F. Include Performance Details: This checkbox is enabled by default. When checked, Performance Name, Venue Name, Performance Date and Time, and Venue Address will display at the top of the email.
G. Send Test Message To: Entering an email address here and clicking Send Test will send an email that follows all of the above settings to the defined address.
H. Choose to Cancel or Send Now.
Once you click on Send Now, a message will pop up confirming you would like to Send Now. If you wish to proceed click on Send Now.
A message will appear once you have sent the email. You can return to the Performance Dashboard at this point.
Below is an example of an email the buyer will receive: