Welcome, Guest Login

Knowledge Base


Export Transaction Data (Organization Level)

Last Updated: Apr 20, 2018 07:18AM EDT

Export Transaction Data is a receipt report designed to reconcile merchant accounts when the venue is using their own payment processor. This report is similar to the Ticket Sales Report in that it is used to track every dollar by certain filters. This report also helps track down specific orders that are in question.

The report can instantly be exported to csv or you can send it to your email.

Note: "Please do not refresh the page and resubmit the report if you are waiting for it to display. If you experience a delay in the time it takes to run a report please send an email to feedback@etix.com"

From the Venue Dashboard
Select the Reports Tab

A. Choose the Organization tab under Reports. The Organization should auto populate based on the Venue in your Venue Dashboard. If you need to change Organizations, you can either type it in or select it from the drop down
B. Choose the Export Transaction Data (New Version)

A. Enter the Performance Date Range
B. Enter the Transaction Date Range
C. Choose the Ticket Status
D. Choose the Action type
E. Choose the Sales Channel
F. Choose the Payment Processor
G. Show Customer Data: show ticket buyer information
H. Enter an Email Address (this is required). Multiple email addresses may be entered, just separate them with a comma.
I. Choose Submit to have the report immediately download as a csv file.
J. Choose to Email Report to the email addresses inputted in area H.

After the report has downloaded, it will display:

  • Etix Transaction ID (not searchable within the system)
  • Order ID
  • Sales Channel
  • User
  • Action (sell, refund or reserve)
  • Payment Processor
  • Method
  • Submethod (credit card type)
  • Card number (masked)
  • Total transaction amount
  • Transaction Date and Time
  • Transaction Time Zone
  • Payment Processor Transaction ID
  • Venue
  • Performance
  • Performance Date
  • Package vs Performance
  • Number of Tickets
  • Price Code
  • Currency 
  • Company
  • (If Show Ticket Info is checked)
    • Title/Salutation
    • First/Middle/Last Name
    • Address
    • Email Address
    • Phone Number
  • Client IP

Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found