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ETIX UNIVERSITY

Export Transaction Data (Organization Level)

Last Updated: May 19, 2016 12:07PM EDT

Export Transaction Data is a receipt report designed to reconcile merchant accounts when the venue is using their own payment processor. This report is similar to the Ticket Sales Report in that it is used to track every dollar by certain filters. This report also helps track down specific orders that are in question.
The report automatically exports to csv.


Note: "Please do not refresh the page and resubmit the report if you are waiting for it to display. If you experience a delay in the time it takes to run a report please send an email to feedback@etix.com"


From the Venue Dashboard
Select the Reports Tab




Select the Organization by typing it in or select it from the drop down



Select Export Transaction Data



Select:
A. Performance Date Range
B. Transaction Date Range
C. Action(s)
D Sales Channel
E. Payment Processor
F. Status
G. Show Customer Data: show ticket buyer information
H. Click Submit




The report will display:

  • Etix Transaction ID (not searchable within the system)
  • Order ID
  • Sales Channel
  • User
  • Action (sell, refund or reserve)
  • Payment Processor
  • Method
  • Submethod (credit card type)
  • Card number (masked)
  • Total transaction amount
  • Transaction Date and Time
  • Transaction Time Zone
  • Payment Processor Transaction ID
  • Venue
  • Performance
  • Performance Date
  • Package vs Performance
  • Number of Tickets
  • Price Code
  • Currency 
  • (If Show Ticket Info is checked)
    • Title/Salutation
    • First/Middle/Last Name
    • Address
    • Email Address
    • Phone Number
  • Client IP


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
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