Click Here to view the How to Video on Creating a Fixed or Full Season Package.
A fixed or full season package allows customers to purchase specific seats to all performances in the package.
*Note, if the package is GA there doesn't need to be a common seat available.
A. Click Create at the top of the Venue Dashboard
B. Click Create Package
A. Select Full Season next to Package Type
B. Select the Performances to be included in the package.
Note: all selected performances for this package must have the same seating chart and price level(s). The package cannot be sold unless the same seating chart and price level(s) are used.
Note: a performance cannot be added or deleted once the package has been built
C. Click Next Step: Package Details
A. Enter Package Name (how the user and online patrons will view it).
B. Select Package Start Time. Will auto-populate to the first performance within the package.
C. Select Package End Time. Will auto-populate to the last performance within the package.
D. Check to Display Doors Open Time. If applicable select the hours and minutes doors open before show time.
F. Enter Package Description. This will appear throughout the purchase process, similar to a performance description and will accept html.
G. Check and enter in New Package Series Name. Package Series Name is used for package renewals and should not have any date, ie Full Season or Friday Subscription
H. Select if the Package is Public or Private. Choose public if you want your package to show up on etix.com.
I. Check to Require Password. If applicable, add the password.
Check to remove performance details from the package confirmation message.
Note: The default package confirmation email lists every performance included in the package.
K. Accessible Seating: Select to display the ADA form on page one of the online sales process.
L. Set Max Tickets per Order (note: this is not a per package limit)
*If you have implemented a per customer ticket limit at the performance level, it will be honored at the package level. Therefore, once you reach the per customer ticket limit for any performance within the package, you will not be able to complete your transaction.
M. Enter a Confirmation Message
N. Ignore Package Headers 1-7. The headers from the individual performances will be printed on the tickets.
O. Select the sections where the package can be sold. Sections can be edited under Seating on the Package Dashboard if you need to make changes after the package is built.
P. Click Next Step: Price Codes
A. Select price codes from the list. Hold down the Ctrl key to select multiple price codes.
B. Click Move Selected Item to Assigned
C. Click and drag the price code to update the display order.
D. Select if you would like the price code to be private.
Note: The private column is for price codes that will not be visible to the customer or users that do not have access to private codes. If any comps will be pulled from the Etix system, private should be selected on the comp price code. If Private is not selected, customers will be able to purchase tickets at $0 if scheduled online.
E. Enter Minimum and Maximum Number of Tickets for each price code. This number applies to online sales only. The box office is not restricted to the number of tickets they can sell.
F. Click the red X to remove a price code
G. Click Next Step: Sales Schedules
The Schedule Price Code Screen appears.
To schedule a price code the user needs to think of what price codes need to be available, during what time frames, and through which sales channel.
A. Select the Sales Schedule Type, either Presale or Public Onsale
B. If Presale is selected as the schedule type, enter the Presale Name. This does not accept HTML and has a 64 character maximum.
C. Enter the sales start and end date and start and end time for the desired price code.
D. Place a check mark next to the price code name you want to schedule. Make sure to select all applicable sales channels by placing a check mark in these columns.
E. Select if you to schedule the announcement to display immediately or select a custom date and time.
F. Click Add Schedule
The page will refresh and display the price code schedules.
Repeat the above steps to add additional schedules.
Note: You can create multiple sales schedules and remove schedules if necessary.
Click Save and Exit once you have added all necessary price code schedules or click Next Step: Pricing if needed.
A. Enter Ticket Price (base ticket charge) for each price level
B. Enter any Fees for each price level
C. Enter Face Value (price that prints on ticket) for each price level.
D. Click Next
Note: The package price will be distributed evenly across all performances. Use this article to Distribute Package Price.
The Review Package page will display. Click on Review & Approve to view the package details before approving the package for onsale.
The Package Details page will display. After confirming everything is correct, click Submit Package and Approve for Onsale. The package has been approved and is now available to purchase.