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ETIX UNIVERSITY

Ticket Reserve

Last Updated: May 09, 2017 04:54PM EDT

Click Here to view a how to video on the ticket reserve feature.

Ticket Reserve allows clients to place tickets into an order without the entire account balance being paid, or to be able to split payment methods.


Please note when using Ticket Reserve the Ticket Audit will show any reserved seats as sold. The method of payment in the Ticket Audit will also reflect the original method of payment indicated and thus will not be correct if multiple methods are used.

If you have not dealt with reserved tickets before, please contact clientservices@etix.com. We will need to setup the proper delivery methods.

Select Performance



Click Sell Tickets



Click Ticket Reserve



Ticket Reserve mimics Ticket Sale (as shown below).
A. Enter the number of tickets to reserve in the desired price code box & click Find Tickets
OR
B. Select the exact seats by clicking Applet Map.




A. The page will refresh with your seats located in the middle of the page. If you are reserving more than 20 seats, they will be condensed.
B. Click Remove All to select new seats
C. To remove specific seats check the ones you want to return & click Remove Selected
D. Select Payment Method
E. Select Delivery Method
F. Click Continue




A. The tickets will be displayed at the top of the page.
B. You can then search for an existing customer using the search options below the tickets box.
C. Enter Downpayment amount if applicable.
D. Enter Billing Address and patron information.
E. Enter Shipping  Address Or Check Same As Billing Address Above
F. Click Reserve Order


 


A. The page will refresh with your Reservation Number
B. If you wish to setup a payment schedule for the reservation complete the section below and click Submit.




To View/Edit Order Payment Plan
From the Order Details Page 

Select Reserves to expand




Select Order Payment Plan



A. Payment Times
B. Percentage Due
C. Due Days
D. Add a new Percentage Due
E. Add a new Due Days
F. Select Add or Reset

 


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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
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