Click Here to view a how to video on voiding unpaid orders.
First, find the order by clicking the Search Order Tab and locate the Order Details page.
Click Reserves to expand
Click Void Unpaid Order
A. Select if you would like the tickets returned to the Previous Status (Open, or a hold type) or if you want them returned to Other Status. Note: Selecting Other Status will provide a drop down to select your status
B. Click Submit
After the status is selected a pop up will appear asking you to confirm your hold status before proceeding.
The page will refresh and say the order has been successfully voided.