Welcome, Guest Login

Knowledge Base

ETIX UNIVERSITY

Split a Reserved Order

Last Updated: May 09, 2017 04:46PM EDT

Click Here to view a how to video on splitting a reserved order.

Splitting tickets allows the user to accommodate different patron requests such as multiple methods of payment for one order, patron only wants to purchase some of the original order, changing method of payment or price code from original order.

 

Go into the Order Details Page
Click Reserves to expand



Click Split Reserved Order




A. Select the tickets you would like to split from the order
B. Click Split
Note: The tickets that are split will be given a new order number.



The Ticket List for Split Order page will appear.
A. Click the drop down to change the price code of the split tickets
B. Select what you would like done with the unchecked tickets in the original order. You can either leave them in the original order or void them.
C. Select Payment Method for the split tickets
D. Select Delivery Method for the split tickets
E. Click Continue




The page will refresh to the Invoice page
A. You can then search for an existing customer using the search options below the tickets box.
B. Enter Order Fee only if there is an additional per order fee
C. Enter Billing Address and patron information.
D. Enter Shipping  Address Or Check Same As Billing Address Above
E. Click Purchase or Purchase and Print



The page will refresh with your Reservation Number with a hyperlink to the order.

 


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
https://cdn.desk.com/
false
etixworld
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete