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Knowledge Base

ETIX UNIVERSITY

Getting Started

  • Seating Chart Review

    Reviewing the seating chart and ensuring accuracy is crucial to a smooth onsale. The seating chart cannot be u...

    Mar 20, 2017 05:48PM EDT
  • How to Set User Preferences

    By default the first 5 steps are set. This article is in reference to where these printing preferences displa...

    Mar 20, 2017 05:48PM EDT
  • Frequently Asked Questions

    Q: Why can't I find my performance online? A: The performance: a. May not be Public a. May not be Approved for...

    Mar 20, 2017 05:48PM EDT
  • Troubleshooting Tips

    Power Problems If you are experiencing any kind of power problems, please check all cords. Be sure that the...

    Aug 22, 2017 11:49AM EDT
  • How to Set up New Users

    Click Here to view a how to video on creating users. Everyone accessing the venue should have a unique userna...

    Apr 20, 2017 01:39PM EDT
  • Permissions

    Click Here to view a how to video on managing permissions. Permissions are the feature that allows users to a...

    Apr 20, 2017 01:43PM EDT
  • How to Reset an Expired Password

    Your Etix password will need to be reset every 90 days. When this occurs you will be prompted to change the ex...

    Mar 20, 2017 05:50PM EDT
  • Client Contact Information

    CONTACT US This first section is for Clients ONLY If you are reading this you are the client: Etix 909 Avia...

    Mar 20, 2017 05:50PM EDT
  • Download Java for Sales and Seat Manifest Applets

    The latest version of Java should be installed on all computers using the Etix system. Java allows you to use ...

    Dec 13, 2013 01:36PM EST
  • System/Browser Compatibility

    The following browsers are compatible with the Etix System. Note: Internet Explorer 10 and below are no longer...

    Mar 20, 2017 05:51PM EDT

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
https://cdn.desk.com/
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