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Validation & Day of the Event

  • Netbook Scanning Instructions

    Netbooks are used for scanning/validating tickets. The Netbook will already have been setup for the venue. Ho...

    Apr 12, 2018 03:05PM EDT
  • Etix Scanner App

    The Etix Scanner iOS Validation App allows you to use an iPhone to scan and validate tickets for a Performance...

    Jun 06, 2018 10:54AM EDT
  • Netbook Scanning Using Local Server

    Equipment received: Server Laptop Power supply for Server Laptop (will need power) Access Point (will n...

    Mar 21, 2017 10:19AM EDT
  • View the Will Call Report

    Often times a Venue would like to see a list of all the orders that are flagged for will call for their event....

    Mar 21, 2017 10:19AM EDT
  • Print Will Call

    Click Here to view a how to video on printing will call tickets. Select the Performance Click Printing to e...

    Dec 18, 2017 06:10PM EST
  • Reset Print Count

    Click Here to view a how to video on resetting print count. A user will generally need to Reset Print Count f...

    Apr 13, 2017 02:32PM EDT
  • Change a Ticket’s Status Back to “Issued”

    Tickets cannot be refunded when in a REDEEMED status (already been scanned). The ticket will need to be placed...

    Apr 23, 2018 01:50PM EDT
  • Scanning Parameters / Venue Zones

    Click Here to view the How To Video on Scanning Parameters/Venue Zones. If your venue has complex scanning ...

    Mar 05, 2018 04:15PM EST
  • Validate Ticket (Performance Level)

    In some instances, a ticket may need to be manually Validated. By doing this, a ticket will be changed from st...

    Dec 16, 2014 12:21PM EST
  • iPod 5 Scanner

    The iPod 5 Scanner is an iPod that utilizes the Etix Scanning App to function as a mobile ticket scanner. Th...

    Apr 13, 2018 10:40AM EDT

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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