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Validation & Day of the Event

  • Netbook Scanning Instructions

    Netbooks are used for scanning/validating tickets. The Netbook will already have been setup for the venue. Ho...

    Nov 05, 2018 03:14PM EST
  • Etix Scanner App

    The Etix Scanner iOS Validation App allows you to use an iPhone to scan and validate tickets for a Performance...

    Jun 06, 2018 10:54AM EDT
  • View the Will Call Report

    Often times a Venue would like to see a list of all the orders that are flagged for will call for their event....

    Mar 21, 2017 10:19AM EDT
  • Print Will Call

    The Print Will Call feature allows you to print all tickets with the Will Call delivery method at once. Only ...

    Oct 09, 2019 10:34AM EDT
  • Reset Print Count

    Click Here to view a how to video on resetting print count. A user will generally need to Reset Print Count f...

    Apr 13, 2017 02:32PM EDT
  • Change a Ticket’s Status Back to “Issued”

    Tickets cannot be refunded when in a REDEEMED status (already been scanned). The ticket will need to be placed...

    Apr 23, 2018 01:50PM EDT
  • Scanning Parameters / Venue Zones

    Click Here to view the How To Video on Scanning Parameters/Venue Zones. If your venue has complex scanning ...

    Mar 05, 2018 04:15PM EST
  • Validate Ticket (Performance Level)

    In some instances, a ticket may need to be manually Validated. By doing this, a ticket will be changed from st...

    Dec 16, 2014 12:21PM EST
  • iPod 5 Scanner

    The iPod 5 Scanner is an iPod that utilizes the Etix Scanning App to function as a mobile ticket scanner. Th...

    Apr 13, 2018 10:40AM EDT
  • Set Up Live Validation for Entire Venue or Individual Performance

    Click Here to view the How To Video on Live Validation for Entire Venue. Live Validation for Entire Ve...

    Nov 08, 2018 04:14PM EST

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    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
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