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ETIX UNIVERSITY

Order Details

  • Search for Orders

    Click Here to view the How to Video on Search for Orders. To Search Across All Venues: A. Enter Order ID, Las...

    May 08, 2017 02:46PM EDT
  • Change a Delivery Method

    Click Here to view a how to video on changing delivery methods. Locate the Order Details page by using the: ...

    May 08, 2017 03:30PM EDT
  • Refund Order

    Note: If you need to process partial refunds please send the request to clientservices@etix.com. A partial re...

    Jul 20, 2017 05:07PM EDT
  • Read the Order Details Page

    Click Here to view a how to video on the order details page. The Order Details page allows you to review impo...

    May 09, 2017 11:04AM EDT
  • Exchange Tickets (Even Exchange)

    Rules for Exchanges: Exchanges can be done within the same performance or another performance within the ...

    Aug 07, 2017 02:44PM EDT
  • Exchange Tickets (Upgrading)

    Exchanging/Upgrading: The below instructions will start from the Invoice page, please see beginning exchang...

    May 19, 2016 12:51PM EDT
  • Exchange Tickets (Downgrading)

    Downgrading: The below instructions will start from the Invoice page, please see beginning exchange process...

    May 19, 2016 12:50PM EDT
  • Exchanges on Reports

    How Exchanges are reflected on reports. Note: The Following Reports include the option to show exchange fees...

    Dec 09, 2015 02:36PM EST
  • Reprint Tickets

    Click Here to view a how to video on Reprinting Tickets. Search for seats/order utilizing Guest List-All on t...

    Nov 30, 2017 03:32PM EST
  • Reissue Tickets

    Click Here to view a how to video on Reissuing Tickets. Search for seats/order utilizing Guest List-All on th...

    Nov 30, 2017 03:34PM EST

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Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    Etix.com
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
admin@etix.com
https://cdn.desk.com/
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