Welcome, Guest Login

Knowledge Base


Manage Performance

  • Hide Seat Info For a General Admission Performance

    From the Venue Dashboard Select Performance Select Advanced to expand Select Show General Admission Seat In...

    Dec 18, 2018 01:28PM EST
  • Sold Out Performance Page

    The Sold Out Performance Page feature allows customers to view a sold out performance page and input an email ...

    Feb 19, 2019 09:00AM EST
  • Create a Card-Specific Presale

    Sometimes a promoter will request a presale for a specific credit card to be setup for a performance. Follow ...

    Nov 28, 2018 05:52PM EST
  • Set Up an American Express Presale

    Sometimes a promoter will request an American Express Presale to be setup for a performance. Follow the below...

    Jun 25, 2018 03:54PM EDT
  • Set Up a Citi Bank Presale

    Sometimes a promoter will request an Citi Presale to be setup for a performance. Follow the below steps to set...

    Apr 03, 2018 11:50AM EDT
  • Etix System Update: Fee Component Enhancements

    To better service our clients, we are enhancing our Convenience Fee component. Over the next few days, the C...

    Mar 09, 2018 03:12PM EST
  • Groupon

    There are a few different ways to setup a Groupon offer within the Etix system. The below will cover differen...

    Aug 10, 2018 05:06PM EDT
  • Guest Lists (Performance Level)

    Performance Level Guest Lists allow users to run customized Guest List Reports for a specific performance. Cli...

    Apr 12, 2019 12:57PM EDT
  • Assign a Print at Home Ticket Template to a Price Code

    Users can now assign ticket layouts at the Price Code level in order to better customize the ticket experience...

    Oct 31, 2018 05:00PM EDT

Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found