Welcome, Guest Login

Knowledge Base


Etix Community

Last Updated: Nov 02, 2018 01:16PM EDT
The Etix Community feature provides easy access to YOUR customers. Etix Community allows you to:
  • Quickly view your ticket buyers at a Performance Level
  • Create segments by filtering for specific data, such as:
    • Performance
    • Package
    • Venue
    • Performance Category
    • Performance Sub-category
    • Price Code
    • Lifetime Spent
    • Member Since
    • Latest Activity
    • Performances Attended
    • Tickets Purchased
    • Partner ID
    • Zip Code
    • Transaction Date Range
    • Customer Tag
  • Export for use in your e-mail marketing campaigns
  • Integrate with your Mailchimp account and automatically update your lists
  • Save segments for future and continued use

Segments make it easier for you to target your email campaigns to specific subscribers.  You have the ability to create a segment of subscribers based on ticket buying activity, genre or other attributes.  Name your segments and Etix will store the segment for you for later use.

Note: Only available if your username has access to Organization Level Reports and the Community and View Guest List permissions.

Click Here to view the How to Video on Etix Community.

Click Etix Community

Click Create New Segment

Name the segment you wish to create and click Continue

Filter Rules
Note: You will see a timestamp letting you know when the data was last updated.
A. Allows you to filter by Performance, Package, Venue, Performance Category, Performance Subcategory, Price Code, Lifetime Spent, Member Since, Latest Activity, Performances Attended, Tickets Purchased, Partner ID, Zip Code, Transaction Date Range and Customer Tags.
B. Select Greater Than or Less Than
Note: These options will differ depending upon the filter selected, (ex: Went to Any, Went to All, Greater Than, Less Than, etc.)

C. Input the number
Note: This will differ depending upon the filter selected.
D. Select the Plus sign to add additional segments
E. Select to Save the Segment or Run Filter Rules
Note: You have the ability to Run Filter Rules and then Save the Segment
F. Click to edit the name of the segment

You can also determine who should NOT receive the email campaign by using the Exclusion feature to Exclude that demographic from your segment. Price Code, Performance and Customer Tag filters have the Exclusion option. Check the Exclusion box and then choose your filter rules.

The page will refresh and display the Members and Info that meet the segment requirements.
A. First Name
B. Last Name
C. Email Address
D. Members Since Date
E. # of Events
Note: This is the total number of Performances purchase in the Organization, over the lifetime.
F. Total Number of Tickets Purchased
G. Total Money Spent
H. This can be printed or exported as  CSV, PDF, Excel or Mailchimp

After a segment is saved, it will appear in a list of saved segments on the landing page. You will be able to access this segment for future and continued use.
A. Segment Name
B. Subscriber Count
C. Last Refresh Date
D. Creation Date
E. Click Edit to update the segment
F. Click Delete to remove the segment


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found