Welcome, Guest Login

Knowledge Base


Email Guests (Performance Level)

Last Updated: Nov 19, 2018 05:57PM EST

Venues can email patrons plain text emails directly from the Etix system at the Performance level.

Click Here to view the How To Video on Email Guests.

Select the performance

Click Messaging 

Click Email Guests

A. Sender Name: Enter the Sender's Name. This field will auto-populate with the Venue's name, but is editable. Maximum of 50 characters.
B. Reply To Email: All emails will be sent from noreply@etix.com, but you are able to define an email address to which replies will be sent.
C. Send Email To: You can choose to send to "All Orders" or "Online Orders Only".
D. Email Subject: This field pre-populates with the Performance Name, Date and Time, but is editable. Maximum of 75 characters.
E. Message Content: It will auto load with the text "A message from", however that can be edited out. 
F. Include Performance Details: This checkbox is enabled by default. When checked, Performance Name, Venue Name, Performance Date and Time, and Venue Address will display at the top of the email.
G. Send Test Message To: Entering an email address here and clicking Send Test will send an email that follows all of the above settings to the defined address.
H. Choose to Cancel or Send Now.
I. Click to View Sent Emails

Once you click on Send Now, a message will pop up confirming you would like to Send Now. If you wish to proceed, click on Send Now.

A message will appear once you have sent the email. You can return to the Performance Dashboard at this point.

Below is an example of an email the buyer will receive:

If you click the View Sent Emails button, the page will refresh to display a table of all emails previously sent for this performance through the Email Guest feature.
A. Send Date/Time
B. Email Subject

C. Sender
D. Send Email To
E. # Recipients

The number listed below the # Recipients column links to a details page where you'll see:
A. Recipient Email Address
B. Status
C. Click to Print

Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found