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Edit Performance

Last Updated: Oct 29, 2019 02:33PM EDT

Click Here to view a how to video on editing a performance.

Venues can update performance information at any time before or during an onsale. General performance information includes, but no limited to: Performance Name, Ticket Headers (what prints on the ticket), Description/Notes (appears on the first page of the purchase process and under the "More Information" button) and a Public vs Private performance. To make changes to the basic performance information follow these steps.

Select Performance

Click Manage to expand

Click Edit Performance

A. General Admission: Select Yes or No
B. Select Performance Type: You are able to select Performance, Registration, Timed Entry, Railroad or Voucher. This controls the language that appears during the online purchase process.
Note:  If Railroad is selected, the system will allow for single seats to be left when patrons cart tickets by both Select-a-Seat and Best Available. 
C. Performance Name: Enter the performance name as it will appear online. Character Limit is 128.
D. Start Time: This field is selected from a drop down menu and is the actual date and time of the performance that will display.  This should match the date and time listed on the ticket text.
Category: The category of performance/event used to search performances online
Subcategory: The subcategory performance/event
G. Event Series Name: Select to include in the performance in an event or select UNCLASSIFIED
H. Timed Entry GroupSelect to include the performance in a Timed Entry Group

Multi-Day Performance: Check Yes to Enable.  If selected, enter a Performance End Time to display a Performance Date Range on Etix.com. Making a performance multi-day will allow the event to be sold until the end time with an active Sales Schedule, display the event online and in the box office until the end time, and tie the Delivery Method to the end time. The multi-day performance will display on the Venue Dashboard as an upcoming performance until 8 hours past the end time.
J. Display Doors Open: Select Yes if you want the customer to see when doors open.  If selected, enter the hours and minutes doors will open before show time.
K. Performance Image: Drag or Select an Image that is 400x400 or larger. Then create a focal point by moving the cross hairs. The system will then create a thumbnail. This image will override any performer images (step R)
L. DescriptionThis field is for any miscellaneous information the customer should know about the show, such as show is all ages or that doors open at 5pm.  This appears on the bottom of each transaction page.  This field also accepts html language. Character Limit is 4,000.
Note: Anything added in this box will not show up on mobile devices until there are active online sales schedules.
M. Privacy: Choose public if you want your event to show up on etix.com
N. Select to announce the performance immediately or select a custom date and time.
O. Require Password: Choose Yes to include a password.  If yes, include a password in the box provided.  All passwords should be in lowercase letters.
Redirect: Check the box to redirect customers to a different website. Enter the Threshold and Redirect URL. If the number of tickets sold is below the threshold, customers will be sent to the Redirect URL.
 Accessible Seating: Select to display the ADA form on page one of the online sales process.
R. PerformersAdd Performer

S. Seat Inventory: Leave as is. This line item appears on GA performances but not on assigned seating performances
T. Check if all seats are allocated to the system meaning all seats will be sold through Etix.
U. Enter the 
Max Tickets per Order (Max allowed value is 99) Contact Client Services if you need to update Max Tickets Per Order to be greater than 99. Once the Order Limit is updated, you are able to assign the price code(s) to the performance, schedule and price. 
V. Enter the Max Tickets per Customer. This is the total number of tickets a customer may purchase across all orders.  Entering -1 means there is no limit.
Confirmation Message: This text appears on the transaction confirmation page, in addition to the standard text. Character Limit is 2,048.
X. Headers 1-7: These are the lines of ticket text that will print on your tickets.  Each line has a 25 character limit.  Lines 6 and 7 are optional.
Y. Click Save and Exit to save the changes.


How the Notes/Performance Description appears online:
Click the More Information button
Highlighted area expands showing the available ticket prices, Sales Schedule and notes/performance information.


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