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How to Set Up Usergroups (Sell From Holds In Box Office)

Last Updated: Mar 09, 2018 11:28AM EST

A User Group allows designated users the ability to sell out of certain hold categories. Currently all users can sell out of the V (sellable box office) and S (sellable package) hold statuses. You cannot add yourself to a User Group, similar to not being allowed to edit your own permission. Please email clientservices@etix.com if you need to have a User Group created where you need to be included. You can, however, create additional Usergroups.

Creating the Usergroup


Click Manage on the dashboard

Click Users

Click Manage User Group

Click Create New User Group
note: ETIX.COM, Inc is a system default. Please ignore.

Enter the Group Name and click Submit

Click Mange User List to select the usernames that need to be associated with this Group.
note: cannot add the username that is currently logged in

Select the usernames by "checking" the box and click Submit

The User Group has now been created and the next step is to add the User Group to the individual performances.

Adding User Groups to the Performance

Select the performance
Click Manage to expand

Click Restrict Sell Group

Select the Group by clicking Add Whole Section/Subsection To The Group next to the Group Name

A. Select the Seat Statuses that the Usergroup can sell.
B. Click the select all link If the Usergroup should have access to all hold types.
Click Submit

note: O (Open) and V (sellable box office hold) will not be automatically be selected, so if applicable, check those columns.


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