Welcome, Guest Login

Knowledge Base


Review Venue Details

Last Updated: Sep 13, 2018 02:41PM EDT

Click Here to view a how to video on venue details.

The Venue Details Page hosts many commands for Venue users or Etix employees to make changes to your Venue setup or functionality. All new Clients are requested to review the information on the Venue Details page to ensure their important information has been setup correctly.

Click Manage to expand


Click View Details


A) Venue Information 
B) Sales Links
C) Seat Selection Method
D) Miscellaneous Information
E) Contact Information. Note: Email clientservices@etix.com if any changes need to be made  
F) Payment Processors

Next, you will need to verify the sales channels and delivery methods you need available for your venue. The sales channel is the way a patron is purchasing a ticket (box office, online, phone, etc). The delivery method is how they are receiving their ticket (print-at-home, regular mail, will call, etc.)

For example, if you need to be able to sell tickets through an outlet is outlet listed? If you only want to have online tickets available with print at home tickets is that the only item listed under online?

Please see screen shot below for an example of sales channels and delivery methods.

It is also important to review the Venue/Promoter Public Info, this information is what will display to your customers on Etix.com.

Click Online Settings to expand

Click Venue / Promoter Public Info

Please review the information shown below on your venue to make any changes or notify us at clientservices@etix.com of any changes need to be made.

A. Venue Location
B. GPS Map Coordinates
C. Venue Logo/Image, Name, Email, Website and Description
D. Venue Social Network Accounts

Below (in the red box) is how this information will display to your customers online:


Customer service software powered by Desk.com

Etix University

    Email: university@etix.com
  • Client Services

    Phone: 919-653-0516
    Email: clientservices@etix.com

    Hours of Operation:
      Monday: 9am - 6pm
      Tuesday - Friday: 9am - 8pm
      Saturday - Sunday: 10am - 6pm
      (All times EST)

    In case of an after-hours emergency, please call 1-888-891-3849 or email pager@etix.com.
    A member of our 24/7 Client Services team will assist you.

    Mailing Address
    909 Aviation Parkway Suite 900
    Morrisville, NC 27560
    Fax: 919-653-0580
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found